Hello Phoenix Community!    Join ServiceNow for an engaging afternoon at our exclusive luncheon hosted at The Global Ambassador. Onsite we’ll explore how Now Assist for Customer Service Management (CSM) is redefining CRM through agentic AI, generative workflows, and real-time orchestration.    Date: Tuesday, September 30th  Time: 11:00am – 2:00pm Location: The Global Ambassador | 4360 E Camelback Rd, Phoenix, AZ 85018   Expect insights into:  AI Agents that autonomously triage, verify, and resolve cases  Dynamic Q&A and Summarization that accelerate resolution  Workflow Data Fabric that connects and activates enterprise data  Real-world success stories from BT, Kainos, and Teleperformance  Space is limited, so RSVP HERE today to reserve your spot!    Regards, ServiceNow Team ... View more

Salesforce Veteran excited to get a fresh start in ServiceNow. Look forward to meeting and/or learning from all of you. ... View more

Hello SNUG Members!    We look forward to seeing you tomorrow at the Arizona SNUG at the SRP Office, sponsored by Glidefast! Please see below for details surrounding the event.    Breakfast and check-in for the optional workshop* will begin at 9:00 AM. Check-in for the SNUG will begin at 11:30 AM. We will have an optional happy hour after the SNUG at Caffe Boa until 5:00 PM.    *Note: A laptop is required for the workshop.   Parking: Please park in the Visitor Lot.   Security: When you arrive, you will need to check in with security. They will give you a badge and you will pass through a metal detector.    PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for Service Operations Workshop | Cameron Ambrose & Chris Fulton, ServiceNow  SNUG  11:30 am Lunch and Networking  12:30 pm Welcome and Introduction - Veronica Ozuna 12:35 pm SRP Presentation - Enhancing Resilience with ServiceNow Business Continuity Management | Trish Smith, SRP 01:05 pm ServiceNow Presentation - Deliver unique workflows for the business FAST with GenAI | Sheridan Murphy, ServiceNow 01:40 pm Break 02:00 pm GlideFast Presentation - Building an Effective CMDB | Jacob Benker, VP of Professional Services 02:30 pm SRP Presentation - 0 to 60, Our Journey with ServiceNow (Asset, APM, ITSM) | Eva Louis & Casey Mccann, SRP 03:00 pm Q+A and Open Discussion 03:15 pm Happy Hour  ... View more

Hello SNUG Members!    We look forward to seeing you next Wednesday at the Arizona SNUG on June 25th, sponsored by Glidefast! There is still plenty of time to register for the event, don't miss out! Share with your colleagues and spread the word.    Additionally, we are looking for another customer presentation to add to the agenda. Customer presentations are 30 minutes long, and the perfect opportunity to share a best practice or use case. We're not looking for perfection, we're looking for participation! Please email julia.vitale@servicenow.com if you are interested in doing a presentation.    It's going to be a great event!    AGENDA (tentative)   PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for Service Operations Workshop | Cameron Ambrose & Chris Fulton, ServiceNow  SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Customer Presentation - Salt River Project, Business Continuity Management Focus 01:15 pm ServiceNow Presentation - Deliver unique workflows for the business FAST with GenAI | Sheridan Murphy, ServiceNow 01:45 pm Break 02:00 pm GlideFast Presentation - CMDB Focus | Jacob Benker, VP of Professional Services 02:30 pm Customer Presenter Needed 03:00 pm Q+A and Open Discussion 03:15 pm Happy Hour offsite at Caffe Boa ... View more

 Hello SNUG Members!    We're excited to be hosting the in-person Arizona SNUG Meeting on June 25th at Salt River Project in Tempe.      We continue to refine the agenda as we get closer to the event date and would like to have as many customer presentations as possible. If you are interested in presenting, please email julia.vitale@servicenow.com.  To learn more about ways to participate, you can view the SNUG Participation Guide.       Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.         You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.     We will have an optional pre-SNUG Now Assist for ITSM workshop beginning at 9:30 AM. Check-in for the workshop will begin at 9:00 AM, and check-in for the SNUG will begin at 11:30 AM.    The Now Assist for ITSM Powered by GenAI workshop is designed to help you unlock value with the Now Platform and IT Service Management. ​Please note: this workshop will focus on significant updates since the last time we ran this workshop.    The workshop covers the following: Employee Experience: NOW Assist for AI Search and Virtual Agent enhances employee engagement Agent/Operators Experience: Hands-on with Chat Summarization, Incident Summarization, Incident Resolution, Alert Analysis and Knowledge Article Generation for enhanced productivity Administrators: With a bonus section for Admin/Developers to get hands-on NOW Assist for Creator experience turning text into workflow, code, playbooks, and a catalog to accelerate the Service Ops journey AGENDA (tentative)   PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for ITSM Powered by GenAI Workshop SNUG  11:30 pm Lunch and Networking  12:30 pm Welcome and Introduction  12:45 pm Customer Presentation, Salt River Project 01:15 pm ServiceNow Presentation 01:45 pm Break 02:00 pm Partner Presentation, Glidefast 02:30 pm Customer Presentation, Looking for volunteers! 03:00 pm ServiceNow or Customer Presentation  03:30 pm Closing Remarks and Wrap Up 03:30 pm Happy Hour Off Site (stay tuned for details!)   Get ready to leave energized to make work, work better!     Register now to secure your space and keep updated as the agenda grows!    We look forward to seeing you there!  ... View more