Join us for an in-depth session focused on how energy organizations can streamline risk management and accelerate remediation through integrated value streams. Discover how Field Service Management, AI-driven risk resilience, and Operational Technology (OT) come together to strengthen security and operational efficiency.   This 45-minute webinar includes: Expert Insights: Learn best practices from ServiceNow and Templar Shield. Live Demo: See how these solutions work better together to deliver measurable outcomes. Interactive Discussion: Engage with our experts and get your questions answered. Webinar Details: Title: Risk to Remediation: Driving AI Resilience and OT Value Across Energy Webinar Date: Thursday, December 4, 2025 Time: 11:00 AM - 11:45 PM CT Speakers: Chris Walker, Solution Consultant, ServiceNow and Jerald Carter, Managing Director, Templar Shield Register Now: https://rsvp.servicenow.com/riskwebinarenergy/home ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon to hear from amazing customer presenters and be entertained by an funny and talented mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello Phoenix Community!    Join ServiceNow for an engaging afternoon at our exclusive luncheon hosted at The Global Ambassador. Onsite we’ll explore how Now Assist for Customer Service Management (CSM) is redefining CRM through agentic AI, generative workflows, and real-time orchestration.    Date: Tuesday, September 30th  Time: 11:00am – 2:00pm Location: The Global Ambassador | 4360 E Camelback Rd, Phoenix, AZ 85018   Expect insights into:  AI Agents that autonomously triage, verify, and resolve cases  Dynamic Q&A and Summarization that accelerate resolution  Workflow Data Fabric that connects and activates enterprise data  Real-world success stories from BT, Kainos, and Teleperformance  Space is limited, so RSVP HERE today to reserve your spot!    Regards, ServiceNow Team ... View more

Salesforce Veteran excited to get a fresh start in ServiceNow. Look forward to meeting and/or learning from all of you. ... View more