Hello SNUG Members!    We look forward to seeing you tomorrow at the Arizona SNUG at the SRP Office, sponsored by Glidefast! Please see below for details surrounding the event.    Breakfast and check-in for the optional workshop* will begin at 9:00 AM. Check-in for the SNUG will begin at 11:30 AM. We will have an optional happy hour after the SNUG at Caffe Boa until 5:00 PM.    *Note: A laptop is required for the workshop.   Parking: Please park in the Visitor Lot.   Security: When you arrive, you will need to check in with security. They will give you a badge and you will pass through a metal detector.    PRE-SNUG Optional Workshop  09:00 am Check-in and Breakfast  09:30 am Now Assist for Service Operations Workshop | Cameron Ambrose & Chris Fulton, ServiceNow  SNUG  11:30 am Lunch and Networking  12:30 pm Welcome and Introduction - Veronica Ozuna 12:35 pm SRP Presentation - Enhancing Resilience with ServiceNow Business Continuity Management | Trish Smith, SRP 01:05 pm ServiceNow Presentation - Deliver unique workflows for the business FAST with GenAI | Sheridan Murphy, ServiceNow 01:40 pm Break 02:00 pm GlideFast Presentation - Building an Effective CMDB | Jacob Benker, VP of Professional Services 02:30 pm SRP Presentation - 0 to 60, Our Journey with ServiceNow (Asset, APM, ITSM) | Eva Louis & Casey Mccann, SRP 03:00 pm Q+A and Open Discussion 03:15 pm Happy Hour  ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Join us for an in-depth session focused on how energy organizations can streamline risk management and accelerate remediation through integrated value streams. Discover how Field Service Management, AI-driven risk resilience, and Operational Technology (OT) come together to strengthen security and operational efficiency.   This 45-minute webinar includes: Expert Insights: Learn best practices from ServiceNow and Templar Shield. Live Demo: See how these solutions work better together to deliver measurable outcomes. Interactive Discussion: Engage with our experts and get your questions answered. Webinar Details: Title: Risk to Remediation: Driving AI Resilience and OT Value Across Energy Webinar Date: Thursday, December 4, 2025 Time: 11:00 AM - 11:45 PM CT Speakers: Chris Walker, Solution Consultant, ServiceNow and Jerald Carter, Managing Director, Templar Shield Register Now: https://rsvp.servicenow.com/riskwebinarenergy/home ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon to hear from amazing customer presenters and be entertained by an funny and talented mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more