Require re-register MFA for PDI

[Vishnu kumar R]

Hi, 

I have my PDI in Zurich release with MFA registered with microsoft authenticator in my old mobile, Which I cant use now, Can anyone clarify how I can reset to have it added to my new mobile, I can't see any option available in pop up window below, Thanks

[Nawal Singh]

Hi @Vishnu kumar R ,

To login your PDI and in the screenshot you shared click on the "Try another way to verify" and send the authentication code to your email address

Re-setup and reconfiguration of MFA -

1. once logged in pdi using above shared solution

2. left navigator type- multi like below screenshot -

and select- user multi factor setup and select the system user(admin) 

3. open the user and related list clicked on the "configure multifactor authentication" and

clicked on the "setup authentication app" , 

4. it will show QR code scan using authenticator app

screenshot-

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[NagaSathyaV]

This is quite helpful, thank you so much

[Nawal Singh]

Hi @Vishnu kumar R ,

Thank you for marking the response as helpful. If your issue is resolved, please accept it as the solution so future readers can benefit from it