How to find related alerts count to an INC
I am trying to create a report in ServiceNow which would highlight the incidents which have lets say more than 5 alerts tagged to it. How can I possibly do this?
Forum Posts
Resolved! How to update the additional comments of SCTASK table on RITM table additional comments.
As SCTASK table is not visible to end user, emails cannot be triggered from there to them and our customer do not like to move between SCTASK and RITM table in order to interact with end user. So we thought of mapping the SCTASK table additional comm...
Update the Dashboard to refresh at a frequent intervals multiple times each day
Dashboard to update multiple times each day at regular intervals and display the time of the update. 3times a day or more often would be acceptable and better than the current display
Resolved! How to pass parameter to a function in Mobile
Dear all, I am currently displaying all the record producers on a List screen in a Mobile application.When a record is tapped, I want to navigate to the corresponding ESC record using the following format:I can manage by creating a tap function and u...
Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder in
I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...
Async Business rule is not triggered when it is on insert but works when select update
We have an Async business rule on insert condition, but it is not triggering when the approval record is created for the request.
Integration using mid server
Hello I am trying to connect ServiceNow with third party. I have created a outbound rest message which uses mid server when I run this it gives me error request not sent to uri - session does not contain certificate. Can someone help me with this.A...
changing workspace logo
hi can anyone guide me on how to change the logo that too for csm/fsm workspace only.
My PDI dev299704 shows "502 Bad Gateway snow_adc" and won't start
Hello,My personal developer instance (dev299704, release: Yokohama) is stuck showing"502 Bad Gateway snow_adc" when I try to access it.The Developer Portal shows the instance as Offline, but the only availableactions are "Refresh" and "Release". I tr...
Resolved! NO TIMEZONE FOR WEST AFRICA
Why is there no Timezone for West Africa? Can this be rectified, How long would this take?
Resolved! How to populate Multi-Row Variable Sets (MRVS) with ATF in the native UI?
I am working on an ATF test for a catalog item that uses a Multi-Row Variable Set in the native UI. I need to add multiple rows of data to the MRVS, but I don't see a standard ATF step for this, unlike the Service Portal steps (Add row to multi-row v...
Inbound and Outbound Integration Analysis in ServiceNow
We’re currently analyzing inbound and outbound integrations in our legacy ServiceNow instance and would appreciate your insights on the following: 1. Identifying Service AccountsWhat’s the best way to identify service accounts used in both inbound ...
Add text to the banner/header frame in ServiceNow
Hello Everyone,I would like to add some custom text to the banner/header frame of all tables. Any idea on how to do this?
Add a Knowledge Article in Work Order Task [FSM]
I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the Work Order ...
ServiceNow Integration with Jigsaw24
Hi Team, We are required to integrate ServiceNow instance and Jigsaw24’s ITSM platform (ServiceNow-based with a custom front end). Which integration method is useful and more secure. Please suggest
