Don’t miss the ServiceNow Put AI to Work Summit Atlanta, happening August 25–26, 2025!    Join us at the Hilton Atlanta on August 26 for a free, action-packed day featuring hands-on demos, real-world success stories, and a preview of what’s coming in the ServiceNow product roadmap. Discover how AI is transforming work and powering innovation across industries.    During the event, you’ll experience  A visionary keynote on the future of ServiceNow and the transformative influence of AI on the industry  Breakout sessions filled with practical insights and success stories  360 Exchanges, interactive, small-group forums where customers and ServiceNow experts share outcomes, challenges, and best practices  Opportunities to network with peers and thought leaders  We’re also offering Learning Labs on August 25, a full day of hands-on workshops led by experts to help you deepen your technical skills and get even more from your ServiceNow investment.    Get ready to exchange ideas with innovators, learn something new, and discover how the world works with ServiceNow. Please let me know if you have any questions about ServiceNow Summit Atlanta.  Register here  ... View more

JOIN THE WAITLIST for the next in-person Atlanta SNUG! We invite you to join us virtually, where you can still experience the SNUG content and connect with fellow attendees from the comfort of your home.   Date: Wednesday, June 4th  Location: Topgolf Alpharetta | 10900 Westside Pkwy, Alpharetta, GA 30009 Time: 9:00am – 5:00pm EST (subject to change based on final agenda)   Tentative Agenda:    9:00 AM – 9:30 AM | Workshop Registration 9:30 AM – 11:30 AM | In-Person Workshop (optional): How to use Process Mining to identify process improvement opportunities 11:30 AM – 12:30 PM | SNUG Registration, Lunch, Networking 12:30 PM – 12:35 PM | Welcome & Introductions 12:35 PM – 1:05 PM | Customer Presentation: Emory Healthcare – Remedy to ServiceNow 1:05 PM – 1:35 PM | ServiceNow Yokohama Overview | Elena Roytek, ServiceNow 1:35 PM – 1:55 PM | Break 1:55 PM – 2:25 PM | Customer Presentation: Graphic Packaging – Operational Technology Management | Davida Grant, Graphic Packaging 2:25 PM – 2:55 PM | Introduction to Workspace and the Next Experience UI Framework | Brad Tilton, ServiceNow 2:55 PM – 3:00 PM | Closing Remarks 3:00 PM – 5:00 PM | Networking Happy Hour at Topgolf (optional) We are still looking for a ServiceNow partner to sponsor!  All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events. Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events     Looking forward to seeing the community soon.  ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Is there a method to the (March) Madness?    The NCAA Basketball Tournament is almost here! Whether you're a die-hard fan or just in it for the excitement, this 68-team showdown never disappoints—unexpected upsets, fierce rivalries, and plenty of reasons to cheer (or yell) at your screen!    Join us on Monday, March 17th, at 10:00 AM PST / 1:00 PM ET for the latest ServiceNow virtual event to explore whether there’s a “science” behind all the madness. College basketball expert Mike DeCourcy will share his top tips for filling out your men’s NCAA tournament bracket, covering teams on the bubble, potential Cinderella stories, and the best bets to win it all!    Before Mike takes the stage, ServiceNow’s Innovation Officer, Jim VanOver, will showcase how AI Agents and Generative AI help you better sell, fulfill, and serve customers to create a slam-dunk experience.    🏀 March Madness Bracket Challenge! 🏀  After the event, we’re kicking off the 4 th  Annual ServiceNow "Win as a Team" Bracket Challenge!  Submit your bracket online for a shot at exciting prizes—rules and prize details will be shared at the end of the March 18th virtual event.    Teamwork makes the dream work—Register today!  ... View more

Hello Atlanta SNUG Members:   We are excited to be planning the next Atlanta SNUG for this March and we are looking for customers who want to:    Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation! Host: Show off your company and invite peers to attend! The SNUG Customer Participation Guide provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at or hosting a SNUG event. Please reach out to christin.rhodes@servicenow.com if you are interested in hosting or presenting.    Additionally, please take a moment to complete this brief SNUG planning survey we created to gather your input on presentation and workshop topics.    Looking forward to see you all soon! ... View more