Hello, I am working on a project to implement the walk-up experience and I was recalling there was a talk at a SNUG in Atlanta from the team at Emory who did the walk-up experience for the IT helpdesk. I recall there was a tablet/mobile element where...
Hi all,When are we planning the next event (in-person or virtual) that will be open to folks from outside of Service Now too?
Hello, I was told at Knowledge 24 that there is an Atlanta Summit upcoming. Are there any details about this and when/where it will be held? I don't see much activity on the Atlanta SNUG. Thanks,Ed
Hello all, Just wondering how do you get tickets to the next event on 7/25?
Hello Atlanta SNUG members Make sure to stop by the SNUG booth in the Expo Hall if you are at Knowledge 2024 this year. Pick up your ribbon and represent Atlanta. Also, look for special SNUG events listed in the catalog to attend. I hope to r...
I need help with a script please. The design is that an approval is sent to a group by the workflow below. One of these approval users goes to the Service Portal, opens their requested approval, adds a comment, and then clicks the Approve button. ...
Good Afternoon,I recently had a request from a manager to provide them with all incidents submitted to a specific group within a specific date range but only incidents received after business hours. Is this something that service now can provide? ...
I am trying to put the variable data into the "Email assigned to group (sc_task)" email notification so that the task assignment group will see what has been ordered, but am having no luck. We have it on the Approval Request notification using the ...
Our Discovery is not changing the model category as I hoped it would. Any help will be appreciated! Current design: Laptop models are being placed in the Computer model category.Requested design: Our Asset Management group has requested that al...
My goal is to prevent Problem tickets from closing when there are active Problem Tasks OR Change Requests. I have the business rule below and it is aborting the submission, but it aborts even if all children are closed. I also tried changing rec.ad...
Our HR department has asked for a report that will show all of the attachments on the HR Case tickets for an "Opened for" person. They want to do the items below. Any help is appreciated!1. Open the report2. Type a name in condition statement lik...
We are designing our HR application and they have requested something of which I cannot find a solution. Their desire is to be able to see all the attachments for a user across multiple tickets. I've searched thoroughly with no luck. GOAL - Hav...
