Why would a business require that a high impact incident to have an urgency of low
and
Why would a business require that a low impact incident to have an urgency of high.
Other thing that I have in mind based on the above:
Can the ServiceNow impact be calculated on certain rules such as the asset or application or Service criticality, number of received complains or number of rejected transactions and based also on some questions and their answers, if an answer is "other" then this will invoke also a new flow to add this new "OTHER" to the list after modifying the flow.
