Products

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured Welcome to Flow by ServiceNow! Quick orientation.

This space is for Flow by ServiceNow: a new, standalone AI service desk that works inside Slack, Microsoft Teams, and email. You ask for help in plain language and it resolves the request. It runs without a full ITSM implementation or CMDB migration....

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Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

Article

Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...

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Best Practices
Security Operations
ServiceNow Adoption
ServiceNow Implementation
Unified Security Exposure Management
Vulnerability Response

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

How to Fetch Azure Key Vault Secret Value Config Content and use it in ServiceNow Pattern Steps

End Goal: Create a relationship between an application server and a database server. Challenge: A configuration file is hiding the DB Connection String in an external Azure Key Vault Secret. The configuration file has reference to the Key Vault URI a...

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ServiceNow Otto for CSM - Automated Quality Assurance

Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generates a quality score with qualitative feedback for each one, replacing manua...

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Case Management
CSM Configurable Workspace
Now Assist for CSM
Reporting and Analytics

How to link a Declarative Action Assignment(on Activity Definition) to a custom modal in Playbook?

Hello,I have created a custom 'Request Info' Declarative Action on a Playbook Activity Card and added to a Activity Definition. The action as a button is visible, but when I click it, nothing happens.I also created a Custom Modal in Record Page Modal...

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Approval Assistant AI Agent approval hyperlinks not working in Microsoft Teams

Hi all,I'm having an issue where the Approval Assistant AI Agent doesn't present clickable hyperlinks to route users to the portal. It's just giving the RITM numbers as plain text. This issue is not happening within the virtual agent within ServiceNo...

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MSIM Teams Create and Renew Subscription SubFlows are failing

We have the Teams integration for MSIM.This works correctly to create the Teams and the Channels.However the Renew Subscription and Create Subscription Subflows are failing with Resource not found when the Scheduled Job tries to renew the Subscriptio...

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Will we be able to resize the sprints window vertically in the Sprint Planning tab?

Was wondering if there is any chance this is on the roadmap because it gets rough to work with in that tiny window.

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Resolved! How to add Work Notes to stories from CWM board?

Hi, I am struggling to find where the activity section of CWM can be configured.There seems to only be a possibility to add "Comments". But I need to enable adding Work Notes instead.If anyone can point me to the right place that would be great.Many ...

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Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

Question

Broken images in carousel input in virtual agent topic in Teams

Hi all, We have a Carousel input node in a topic that displays clipboard images for the virtual agent. When you trigger the carousel in the virtual agent in ServiceNow, the clipboard images appear just fine. However, if you go to Microsoft Teams and ...

Question

What's New in Yokohama Release for Hardware Asset Management

ServiceNow® Hardware Asset Management is essential for minimizing stockroom inventories and resource wastage at the outset of the lifecycle. The value of this service spans from the initial stages to the end of the lifecycle, where asset managers ...

blog

Result Improvement Rules for Global Companies

Introduction The goal of this article is to provide detailed steps and explanation on how to create and use Result Improvement Rules (RIR) along with best practices to support a positive user experience. This example will be specific to the process...

Article
AI Search

Resolved! How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

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Dashboard Picker Not Switching Dashboards in Custom Service Operations Workspace Page Variant

Hi Community,I am facing an issue with the Dashboard Picker in Service Operations Workspace (SOW) on a custom page variant in the Zurich release.I duplicated/customized an SOW landing page variant and added/configured the Dashboard component. The das...

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AI agent studio access issue

"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"

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Is there the ability to configure the App launcher to only display a specific category

Currently, we use the App Launcher on our homepage. We would like to add another instance of the App Launcher on a different page, but configured to display only a specific category, such as Benefits. Is this possible with the existing widget? If not...

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