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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Featured USEM - Release Highlights and Upgrade Information

  IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance   ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.   ...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Deactivate AI Case Type Records

I’m trying to deactivate AI Case type records in the sn_grc_case_mgmt_case_type table, but I’m not seeing a Deactivate button on the form.This record comes under the AI Case Management application. Has anyone worked with this table before and knows:w...

  • Question

Resolved! How to restrict the view based on role

Hello everyone,I would like to restrict users from changing the view in the RITM and sc_task tables. Specifically, if a user has the "xyz" role, the view should always remain as "demo view," and they should not be able to switch to any other view. I ...

  • Question

CIA attributes- where, how, what

Hello - In a situation where we have CMDB implementation partially compleed and at maturity level 2 and IRM solutions started with analysis phase- I would like to know- what is the strategy to maintain CIA attributes?I understand they are available a...

  • Question

Copy/Paste Attachments Into Incidents/Forms

Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.

  • Question

Issues with attachment file size in Import Set load data

I am trying to upload an excel sheet with 45000 rows in Import Set. The upload is failing and I am getting an error. I checked the Import Log and found out this error - File /glide/nodes/ven069459_16037/bin/../tmp/ids22e8500efb3fb6509bbaf9ce45efdc82....

  • Question

Apptio’s App & Service TCO Egress Connector to ServiceNow issue

We have configure a couple of ServiceNow Egress connectors in Apptio to send data from Apptio to ServiceNow.I created the proper reports for Service Offering TCO (Including Breakdown 1) and Service Offering TCO (Including Breakdown 2). The connectors...

  • Question

Walkup Experience - Appoinments showing portal

We have started to use walkup experience for our internal support bars. We use the portal on a TV to siplay who is in the queue and next to be served. However, we dont want appointments to appear in the portal (see attahced screenshot). Does anyone n...

  • Question

SNOW GRC - Redlining & Reviewing policies

Hello Community, could someone advice how does redlining & reviewing works when integrating M365, is it mirroring the Word capabilities on redlining & review is it displayed in Policy text field or just in Open in Word option ? Couldn't find any pres...

  • Question

Reference variables are not visible under GroupBy in platform analytics

Hi All, I am unable to group by reference type variables in platform analytics when I am selecting verical/Horizontal bar chart types. This worked in Xanadu version but now it is not working. If anyone else has run into this issue or if you have any ...

  • Question

How to set connection for Microsoft Exchange Online MID?

Dear experts, I want to integrate with Exchange on-line to automate the mailbox permission request, for example, grant "Fullaccess", set "Send as" etc.I tried "Microsoft Exchange Online Spoke" but stuck with setting up the connection with Microsoft E...

  • Question

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

  • Question
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