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Activity in Products
Featured Comprehensive Resource List for Now Assist Implementations
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
- Article
- Best Practices
- Getting Started
Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...
- Article
- AI Search
- Best Practices
- KCS
- Now Assist
Featured Change Enablement & Federation: Maintaining Change Velocity in Regulated Environments
With modern digital organizations transitioning to DevOps concepts for faster and higher volumes of change, creating a concept of modern change enablement is a new challenge for many teams. This issue can be more apparent in regulated environments wh...
- blog
- Change Management
- Continual Improvement (CIM)
Featured Deep Dive: Copy/Paste APM Charts into Service Observability
With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...
- blog
- AIOps
- Service Operations Workspace
Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!
Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...
- blog
How is “Total Used Assists” calculated in Now Assist Usage Dashboard?
In the Subscription Management Workspace, the Now Assist Usage Dashboard shows Total Purchased Assists, Total Used Assists, and Available Assists.When drilling down, we found that the table sn_sub_man_st_account_level_entitlement stores the Total Use...
- Question
Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else
Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...
- Question
Making the switch over to Enhanced Requests experience
From the July 2025 updates to Employee Center, there was a new widget released for My Requests. It looks really interesting as adds some good options to the my_requests page. Let's take a look at how to switch over to use that widget in a PDI. Here i...
- blog
Support for the RoadMap
Hi everyone,I’m new to ServiceNow and would like to start learning it from scratch with a proper and structured roadmap. I’ve already created my developer instance, but I’m a bit confused about where exactly to begin and how to progress step-by-step....
- Question
How to Provide an Timer Clock in the Agent Chat Conversations
Hi All, I am looking for incorporating the 2 min timer before the chat session ends. If user is not responding to agent for certain time, the inactivity timer triggers then a remainder message has been sent and session ends automatically. After the r...
- Question
- Agent Chat
- Virtual Agent
A2A Implementation Guide for Genesys Cloud and Service
Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...
- Question
Microsoft Copilot - ServiceNow Connector
What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks
- Question
- copilot
- External Content Connectors
Marking the product offering characteristics as read only when placing the customer order in CSM/FSM
Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...
- Question
From Strategy to Operations: How ServiceNow Operationalizes Enterprise IT Governance
Enterprise IT governance breaks in a familiar way. Leadership sets direction, teams stay busy, and yet nobody can say with confidence if the intent is being delivered. When that happens, governance starts to feel heavy, slow, and disconnected. Decisi...
- Article
- Governance Risk and Compliance
Try the Now Assist AI Agent MCP client with these official MCP servers (w/ links)
AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...
- Article
Resolved! Dependent Dropdown Implementation in UI Builder
HiI have implemented two dropdown fields in UI Builder where the second dropdown is dependent on the first. Based on the value selected in the first dropdown, the related values are dynamically displayed in the second dropdown. If the first dropdown ...
- Question
Assessment Simulator Task 4: Create a Visual Task Board (VTB) from a List
¿they asked me for 7 incidents "Were you able to add the 7 'In Progress' Incidents to the 'In Progress' Lane? But I just have access to put 5 on that lane... there's not enought incidents with that particular caracteristic... "STATE ON HOLD", theres ...
- Question
- task
Playbooks in Project Workspace: Guided Project Execution
Playbooks in Project Workspace A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...
- Article
- project workspace
Need-to-know Principle Implementation, part 2: Overview of ServiceNow data security capabilities
Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...
- Article
Need-to-know Principle Implementation, part 3: How data security capabilities work together
Table of Contents: IntroductionOverview of ServiceNow data security capabilitiesHow data security capabilities work togetherLimitations of Security Data Filters and ACLsDesigning the need-to-know principleImplementation recommendationsPractical examp...
- Article
Getting started
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