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Featured Get Ready for Connect x Accelerate 2025 – ServiceNow’s Integrated Risk and Security Symposium!

The future of Risk Management and Security Operations is here – and we want YOU to be part of it! ServiceNow Risk and Security Operations customers are invited to join us at the upcoming Connect x Accelerate 2025: The Integrated Risk and Security Sy...

  • Article
  • Best Practices
  • Security Incident Response
  • Security Operations
  • Vulnerability Response

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come.   Well, look no further! Here's a preview of what t...

  • Article
  • ServiceNow Impact

Featured Now Assist AI Agents prompting guide

Learn how to write powerful and reliable instructions for your Now Assist AI agents   Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...

  • Article

Featured AI-Powered Optimizations for Vulnerability Management, IT Remediation, and Shift Handovers

The ServiceNow Zurich release is upon us! Included within are brand new AI capabilities built specifically for vulnerability managers, IT remediation owners, and security analysts. Let’s take a deeper dive into each one, and the benefits they provide...

  • Article
  • Agentic AI
  • Gen AI
  • Now Assist for SIR
  • Now Assist for VR
  • SecOps
  • Security Incident Response
  • Vulnerability Response

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

OOTB checkbox "Proactive" in Problem Management

There is a requirement from client where we need to enable an Out of the box checkbox "Proactive" in Problem Management, this is to identify proactively logged problem tickets.I have not reviewed ITSM for a long time and not sure if that is a new fea...

  • Question

Performance Analytics Report

I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...

  • Question

Risk Score Calculation from Vulnerability Calculators

Can we calculate risk score by having field value in range in risk calculator criteria and not exact value...likewise x field value is 0.8...so instead of that can we have the field value as 0.7-0.9...as such I am taking in range and it's not working...

  • Question

Now assist trial on dev instance or local LLM request

I’m currently exploring ServiceNow’s capabilities in my developer environment, with a particular interest in Now Assist and its AI-powered features. As an Application Support Specialist focused on backend automation and workflow orchestration, I’m ke...

  • Question

New Wiz integration from servicenpw

Has anyone installed the new Wiz Vulnerability Response integration and uninstalled the old one  ? we are seeing deprecated tables hanging around especially the Wiz details tab. looking to see what solutions were implemented

  • Question

Implement AWA with shift handling.

I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!

  • Question

Now Assist Skill Kit (NASK) FAQ

  What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...

  • Article

'Public Exploit' field in Vulnerability

Does any know how the value for 'Public Exploit' field is populated in the Vulnerability database?On our instance the value is set to 'unknown' for all the vulnerabilities.I am not able to find any information about the field in ServiceNow documentat...

  • Question

Resolved! Embedding Now Assist in VA on External Webiste

Is anyone that's using Now Assist in VA been able to add the agent to external websites?I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the No...

  • Question

Report with limited columns

I am making a report with several fields from a catalog item, however when adding the 39th column, my report is completely blank, until the 38th column the report is filled. Do you know if there is a column limit for the report? How can I increase th...

  • Question
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