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Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

Featured Introducing The Developer Passport: Brazil Release Preview

  Introducing The Developer Passport: Brazil Release   Brazil release season is officially here, and Developer Passport is back for round two.   If you caught the Australia release preview, you already know the drill. However, if this is your first ...

  • blog

Featured Risk Demo Library, featuring Risk capabilities for the Brazil (Q3 26) release and all previous releases

Get a quick overview of the latest ServiceNow Risk capabilities for Q3 26 (Brazil), including ServiceNow Otto (formerly called Now Assist). You will see a summary of new Risk and compliance features with demos PLUS  links to our library of past relea...

  • Article
  • GRC
  • Integrated Risk Management (IRM)
  • IRM
  • Privacy
  • Smart Assessment

ServiceNow Exchange: CI Binding is Where Event Management Earns Its Keep

CI Binding is where Event Management earns its keep. Without it, alerts arrive as orphaned noise with no context on what's actually impacted, leaving teams to manually piece together which service, application, or infrastructure component is at risk....

  • Event
  • ITOM

CMDBHealth Duplicate Job failing

Hello,I am looking to resolve duplicate/correctness scheduled jobs error. Status is incomplete when looking at the CMDB Health Metric Status.. Looking at the CMDB Health Processor Status, the CMDB_ci_hardware has been in "in progress" status.Looking ...

  • Question

Images in Virtual Agent responses

In a Now Assist Virtual Agent implementation, if we have a Knowledge article with an image embedded within it, will the response in Virtual Agent ever include the image? I understand the context within image is not processed by the LLM.  Only asking ...

  • Question

Accounting for Missing Knowledge Article Content

How do you all account for missing content in your knowledge base? I've used a form where end users can report missing knowledge with an intake form. Where do you all put that if you use it? Is there a way to put it at the bottom the Now Assist searc...

  • Question

Change Management and domain issues

I have domain management turned on in my instance. Generally, it works well, the only issue I've really had with it is with Change management. Underneath the global domain I've added change schedules, boards, and such that are setup for the domains. ...

  • Question

How to customize MS Teams Notification

In  MS Teams Actionable Notifications, I need to include Catalog Item variables along with a few additional fields. Can someone please assist me on this? 

  • Question

Using MS teams in Employee center

Hi, I am in the process of kicking off our MS Teams/Employee  Center integration. Has anyone already done this integration and if so can you give me a 5-10 minute demo on some of the uses cases or capabilities? I have been viewing a few Youtube video...

  • Question

The New Way for MID Servers to Authenticate: Private-Key JWTs

The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...

  • Article
  • MID Server

Self-hosted Yokohama and Zurich upgrade/install issues

Hi **Sorry if this is the wrong place but there does not appear to be a Self-hosted section :-(** We have recently started to move from Xanadu to Zurich, we were going to skip over Yokohama, but have had to try that to see if we can solve the current...

  • Question

now-sdk tranform followed by now-sdk build fails (version 4.11.2)

I am having an issue where I run a now-sdk transform and it transforms data from the instance, but when I do an immediate now-sdk build it fails with errors like: [now-sdk] WARN: src/fluent/server/system/properties/<redacted>_activity_fields.sys_prop...

  • Question
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