Products

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

Article
Gen AI
Integrations
Now Assist for SecOps
Now Assist for SIR
SecOps
Security Incident Response

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

blog
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

Featured Knowledge Management FAQ

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

Article

inegration user does not have the right permissions

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...

Question

On call trigger working only on assignment group changes

On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this

Question
On-Call Scheduling

Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal

Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...

Question
AI Search
Service Catalog
Service Portal

Keeping credentials records secure but have any ServiceNow user have read access to make requests

Hi all, I'm wondering what are the best practices when developing a ServiceNow app that creates a new table that keeps 3rd party platform credentials, but have the ability to let any ServiceNow user be able to use those credentials to make requests t...

Question

BCM -- BIA creation for a depatment

We are about to begin a Business Continuity Management (BCM) implementation for one of our clients. Below is a summary of their key requirements:The client would like to create a Business Impact Analysis (BIA) for a specific department.Within this BI...

Question
Business Continuity Management (BCM)

Quizes for General Certifications

I just need to take some Quizes for General User Certifications

Question

UI action not cancelling for ui page

Hi All,I have a requirement to create a dialog box to handle cancellation reason and i created a ui page which works.But, the ui action i have used the existing OOTB ui action script and modified it to call my ui page but it doesn't submit when i cli...

Question

Tuning Check error: T021-MID cluster configuration should be identical - Discovery Admin Workspace

Hello Discovery Admins - On the Discovery Admin Workspace, I am trying to resolve the T021 tuning check error under the 'Discovery tuning advice' at the bottom.High - T021-MID cluster configuration should be identicalOne of my Clusters, with four of ...

Question

Help with List Component in Platform Analytics Dashboard configured in Workspace

Hi All, I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the reco...

Question

Incorrect Label name for the palo alto firewall table

Hi Servicenow Team, I am new to Servicenow and don't know how to reach servicenow directly if any issues are their in the System so, am reaching out to community instead.We are on Xanadu upgrade and I have observed a small difference on the Label of ...

Question

Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Resolved! AI Agent Studio is not showing up in the modules.

"This text was entered in Japanese and translated into English by AI"Hello everyone,I'm having trouble because AI Agent Studio isn't showing up in the modules, and therefore I can't use it.I am using a demo instance from a partner company.The upgrade...

Question

Resolved! MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances . The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

Question

Preparation for the Certified Implementation Specialist - Security Incident Response CIS-SIR exam

Afternoon all.... I am deep diving into the Certified Implementation Specialist - Security Incident Response CIS-SIR exam. I'd be grateful for any pointers and advise in terms of what online resources to use. I have the Mainline Exam Blueprint, I hav...

Question
Security Incident Response

What is the functionality of Ignore ui action in "Discovery Admin Workspace"?

HI,I am trying to use the discovery admin workspace and adopt to its reporting capabilities to streamline the discovery module. In workspace under diagnostics tab, I was reviewing errors and noticed there is an option to ignore error. I tested the fe...

Question