EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
How to enable the watchlist users (even not having any roles) in service portal to update the comments in incidents/requests
Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...
Hello!I've recently created a button to allow EUs to cancel their own request from the record view in Employee Center. I used the solution from this post to get the bulk of the work in place and everything works great, save for one thing. The comment...
Hi, In DPR workspace using with manager role login and open the workspace error popup 'Part of the query on sn_dpr_model_release has been ignored because of insufficient access for 'query_range' operation on sn_dpr_model_release.release_target'
How do I configure a parameter to be passed to the subject of a RESTMessageV2 call and how to I get that parameter once in that rest service Attempted the following calling code:extendedLogs = 'getExtendedLogs'; var restmsg = new sn_w...
Now that AI is native to ServiceNow SecOps products and no longer an add-on, a question that I have been receiving frequently is around how to prevent AI from being activated or utilized in their ServiceNow instance until they are ready. The concer...
Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency viewIn Ip Switch class the relationship upstream and downstream are available in the relationship formatter as well as in the relationship table but not in ...
Our client has recently set up integration between Azure DevOps and ServiceNow using the Agile mappings. While everything is going well so far, the only thing that is missing is the creation of defects as these are not created from Azure DevOps, but...
I have attached screenshots of the product along with data from the installation table. I would like guidance on how to make this product compliant.Could you please help me understand the following:Step-by-step process to make the product compliantKe...
Hi Team, We are planning to integrate SAP Ariba and SAP Hana s/4 cloud with ServiceNow SAM pro. Could you please provide the docs and basic requirements to perform the integration. Regards,Avinash
Hi Community,I have a question about the purpose of the Override field in UI Actions.I created a UI Action on a parent table and another UI Action on a child table using the same Action Name, but with different scripts/actions. The child table execut...
The Service Graph Connector for AWS (SG-AWS) is part of the Service Graph integration projects. The connector is built to simplify the onboarding setup and ease the integration across multiple AWS accounts in an organization. This application uses on...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Integrated Risk Man...
Hi Community - is anyone aware of where we can control the pop-up when using 'Confirmation Required' checkbox in Declarative Action? It seems that the now-modal-footer-buttons default to the cancel button the left being set to the themes secondary co...
For Server node-down events, the SolarWinds team has configured two separate alert definitions and expects two incidents to be generated—one for each respective team (Server & Application team). However, due to the current alert aggregation logic bas...
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