Products

Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

Article
Best Practices
Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

Article

Featured Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article
Integrated Risk Management (IRM)
Risk Management

Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

Question

How to add specific view For List Edit through pencil icon in workspace

Hi Everyone, I need to add specific view when pencil icon was clicked in the List. Need to force the specific form open at the right side as per below screenshot.Any solutions are much appreciated.

Question

tag_exclude_selector parameter in Qualys is taking long time to retrieve when set to "any"

In "Qualys Host List Integration" I have a requirement to exclude certain tags from Qualys for which I am using "tag_set_exclude" parameter to specify unwanted tags . As i don't want any of mentioned tags to be there in record so i changed "tag_exclu...

Question
Integrations
Qualys
Security Operations
Vulnerability Response

Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

Question

Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

Article

Script on ACL of type processor

Hello,I have been trying to modify the availability of the email icon.An acl which is always true works, makes it available for all users, but is for all tables.I want to make it available only for one table. Is it possible to retrieve the table name...

Question

Resolved! assigned_to not editable on form – no ACL/UI issue,

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...

Question

opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...

Question

Resolved! How to hide table fields from filter (Condition Builder) in ServiceNow?

Hi all,I would like to hide certain fields (including system fields like Created, Updated, Sys ID, etc.) from appearing as options in the filter (Condition Builder) for a specific table. I’ve checked the Dictionary settings, but there doesn’t seem to...

Question

Interaction is Created when a user add comments on a case

Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...

Question

Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

Question

Aggregation of Application Services

Hello,The business criticality of underlying Application Services should be automatically aggregated and displayed as High/Moderate/Low at the Business Application level in APM, leveraging out‑of‑the‑box (OOTB) ServiceNow behavior. If anyone has insi...

Question

Resolved! Access and Reporting on Generative AI Logs (sys_generative_ai_log)

Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...

Question

Different Workspace landing page as home page for different persona

We are using CSM Workspace as well as Manager Workspace [WFO] in our instance.We want to have Landing page of CSM Workspace as Home page for Agents and WFO Manager workspace landing page as home page for Managers. How can we do it?

Question

I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of

Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...

Question