Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Don’t miss the chance to interact with ServiceNow customers and experts at the Chicago SNUG on Monday, December 15 th !    Your success with ServiceNow is the core focus of every SNUG meeting. Whether you’re new to ServiceNow or a long-time customer, these meetings are designed to support you at every stage of your journey.    Event Details Date: Monday, December 15 th     Time: 11:30am – 4:00pm (Pre-SNUG Workshop begins at 9:00am)  Location: McDonald's HQ | 110 N Carpenter St. Chicago, IL 60607 United States   Register to attend the upcoming ServiceNow SNUG meeting in Chicago where you will:  Get valuable tips and learn best practices from ServiceNow customers  Hear important updates from ServiceNow  Network and collaborate with your industry peers     This event is open to all users of the ServiceNow platform or solutions at your workplace, not just developers.  Space is limited, so please register to attend today!  ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello SNUG Members!   I am looking forward to seeing you at the Chicago Word Forum event next week! If you have not registered for this free one-day event yet, you can CLICK HERE to register and build your agenda! Agenda at-a-glance: 8:30 – 10:00                       Welcome reception, EXPO open 10:00 – 11:30                      Keynotes 11:30 – 4:00                        EXPO, Sessions, Learning Labs 4:00 – 5:00                         Networking Reception 5:00 – 7:00                          Now on Now Networking Reception (for customer platform owners)   There are many sessions and Learning Labs still available to add to your agenda! Some examples include: Session: Accelerating AI time to value – A 4-step framework for success Session: Core business transformation Learning Lab: NextGen AIOps on the ServiceNow AI Platform Learning Lab: AI to Work(shop) with AI agents   The event is being held at McCormick Place in downtown Chicago – Parking and Public Transit options are available.   I hope to see you there!   Tracy O’Brien ... View more

I need a field which calculates the difference between 2 dates.  Is there a way for an ITIL user to do this in the report interface; or do I need a developer to do some type of coding, or add this as a field in the INC table? ... View more