Hello SNUG Members!   I am looking forward to seeing you at the Chicago Word Forum event next week! If you have not registered for this free one-day event yet, you can CLICK HERE to register and build your agenda! Agenda at-a-glance: 8:30 – 10:00                       Welcome reception, EXPO open 10:00 – 11:30                      Keynotes 11:30 – 4:00                        EXPO, Sessions, Learning Labs 4:00 – 5:00                         Networking Reception 5:00 – 7:00                          Now on Now Networking Reception (for customer platform owners)   There are many sessions and Learning Labs still available to add to your agenda! Some examples include: Session: Accelerating AI time to value – A 4-step framework for success Session: Core business transformation Learning Lab: NextGen AIOps on the ServiceNow AI Platform Learning Lab: AI to Work(shop) with AI agents   The event is being held at McCormick Place in downtown Chicago – Parking and Public Transit options are available.   I hope to see you there!   Tracy O’Brien ... View more

I need a field which calculates the difference between 2 dates.  Is there a way for an ITIL user to do this in the report interface; or do I need a developer to do some type of coding, or add this as a field in the INC table? ... View more

Hello SNUG Members!   I hope I will see you at the upcoming Chicago World Forum event!   There are a few things I want to call out happening at this incredible FREE all day event that you don't want to miss.   Build an AI agent -Curious what it takes to build an AI Agent that can reason, adapt, and act on its own? This hands-on session shows you how, then puts the tools in your hands. You’ll explore real-world use cases, then build your own AI Agent on the ServiceNow Platform. (one example of the many learning lab offerings) ServiceNow’s Now on Now: Share & Showcase Reception — an exclusive networking opportunity to engage with ServiceNow experts and customer platform owners.  Register to attend the event from 5pm-7pm following the World Forum  - Dunyerr Wine & Beer Company – 2337 S Michigan Ave, Chicago, IL 60616 (walking distance from McCormick Place) 360 Exchanges: Participate in small group discussions on topics you value the most-  a few topics are:  Deployment and adoption strategies for ITSM and ITOM success Deliver exceptional AI outcomes for CMDB and CSDM with a trusted data foundation REGISTER HERE to attend the Chicago World Forum!   I hope you’ll join us for this unique full day event to engage with fellow tech innovators and engage with the ServiceNow community.    Tracy O'Brien   ... View more

  Hello SNUG Members!   You're invited to ServiceNow’s Now on Now: Share & Showcase Reception — an exclusive networking opportunity to engage with ServiceNow experts and peers driving the success of ServiceNow — on Thursday, September 18th in Chicago, following the World Forum Chicago.    Connect with ServiceNow experts and local peers for high-impact conversations, fresh insights, and real collaboration on your toughest implementation and adoption challenges—all in a relaxed, community-driven setting. You will have the opportunity to rotate amongst stations hosted by our Now on Now experts as they showcase best practices and answer your questions. Enjoy light bites and curated drinks as we network, share and showcase!       Event Details: Share and Showcase Reception with Now on Now Date: Thursday, September 18th, 2025  Time: 5:00 PM – 7:00 PM  Location: Dunyerr Wine & Beer Company – 2337 S Michigan Ave, Chicago, IL 60616 (walking distance from McCormick Place) REGISTER HERE    We hope you’ll join us for this unique opportunity to engage with fellow tech innovators and engage with the ServiceNow community.    P.S. I have attached World Forum agenda so you can plan ahead. Make sure you sign up for sessions including the 360 Exchanges and Hands-on Labs being offered during the World Forum Chicago – seats are limited! ... View more

Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum Chicago, a one-day complimentary event on September 18 at McCormick Place and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at World Forum Chicago. ... View more