Ability to attend Running ServiceNow with AI meeting on July 14, 2026

alex_upmann · Ability to attend Running ServiceNow with AI meeting on July 14, 2026

Good morning Chicago SNUG, When will we know if we are allowed to attend this meeting? I already registered and received an email saying my ability to attend was being reviewed. I received that email a week ago. Thanks, Alex Upmann

EddieG775793132 · Join us at Chicago ServiceNow Office | July 14 2026: Running ServiceNow with AI

Hey Chicago SNUG, If your team is trying to get more out of the platform, this one's worth the trip. There's a half-day session at the ServiceNow Chicago office on Tuesday, July 14, focused on a practical question: how do you use AI to actually 5x the work your team gets done on ServiceNow? Not in theory, but ship faster, build at higher quality, cut defects, and finally realize the full value of the platform you've already invested in. It's built around practitioners rather than slides. The lineup: Customer panel with Alera Group (their SVP of Technology) on what running ServiceNow with AI has looked like in practice, including what didn't work Roundtables where the conversation is driven by what people in the room are actually stuck on Hands-on deep dives focused on AI inside CMDB and catalog automation, two areas where data quality makes or breaks the outcome Quick agenda: 10:00 to 10:20 | Breakfast 10:30 to 11:15 | Customer panel with Alera Group 11:30 to 12:30 | Roundtables 12:30 to 1:30 | Lunch 1:30 to 2:45 | Hands-on session Details: Tuesday, July 14, 2026, 10 AM to 3 PM ServiceNow Chicago office, 176 N Racine Ave, Chicago, IL 60607 Breakfast and lunch provided RSVP: https://rsvp.servicenow.com/running-sn-with-ai-jul14

LorenaSaba

Hi everyone, I’m working on improving Predictive Intelligence for incident routing (predicting Assignment Group) and would appreciate some advice. Right now, I’ve built a classification solution using NLP on the Short Description and Description field. I’ve applied filters to improve data quality, which reduced my dataset from about 127K records to 22K high-quality records, and I’m currently getting around 83% precision. I’m looking for guidance on how people typically improve prediction results beyond this point. What tactics or best practices have worked for you? For example, are you seeing better results by adding more input fields, adjusting filtering strategies, tuning training data, or using multiple models? Any practical tips, approaches, or lessons learned would be really helpful.

tracyo_brien · ‎03-23-2026

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB. With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!] Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th. Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there! Have questions? You can find help at the Events Help Center. I hope to see you in Las Vegas this May! Tracy O'Brien

tracyo_brien · ‎04-02-2026

Hello SNUG Members! I am excited to invite you to attend Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026. This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face. NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge. Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community. With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home. I hope to see you there! Tracy O'Brien

alex_upmann · Ability to attend Running ServiceNow with AI meeting on July 14, 2026

Good morning Chicago SNUG, When will we know if we are allowed to attend this meeting? I already registered and received an email saying my ability to attend was being reviewed. I received that email a week ago. Thanks, Alex Upmann

EddieG775793132 · Join us at Chicago ServiceNow Office | July 14 2026: Running ServiceNow with AI

Hey Chicago SNUG, If your team is trying to get more out of the platform, this one's worth the trip. There's a half-day session at the ServiceNow Chicago office on Tuesday, July 14, focused on a practical question: how do you use AI to actually 5x the work your team gets done on ServiceNow? Not in theory, but ship faster, build at higher quality, cut defects, and finally realize the full value of the platform you've already invested in. It's built around practitioners rather than slides. The lineup: Customer panel with Alera Group (their SVP of Technology) on what running ServiceNow with AI has looked like in practice, including what didn't work Roundtables where the conversation is driven by what people in the room are actually stuck on Hands-on deep dives focused on AI inside CMDB and catalog automation, two areas where data quality makes or breaks the outcome Quick agenda: 10:00 to 10:20 | Breakfast 10:30 to 11:15 | Customer panel with Alera Group 11:30 to 12:30 | Roundtables 12:30 to 1:30 | Lunch 1:30 to 2:45 | Hands-on session Details: Tuesday, July 14, 2026, 10 AM to 3 PM ServiceNow Chicago office, 176 N Racine Ave, Chicago, IL 60607 Breakfast and lunch provided RSVP: https://rsvp.servicenow.com/running-sn-with-ai-jul14

LorenaSaba

Hi everyone, I’m working on improving Predictive Intelligence for incident routing (predicting Assignment Group) and would appreciate some advice. Right now, I’ve built a classification solution using NLP on the Short Description and Description field. I’ve applied filters to improve data quality, which reduced my dataset from about 127K records to 22K high-quality records, and I’m currently getting around 83% precision. I’m looking for guidance on how people typically improve prediction results beyond this point. What tactics or best practices have worked for you? For example, are you seeing better results by adding more input fields, adjusting filtering strategies, tuning training data, or using multiple models? Any practical tips, approaches, or lessons learned would be really helpful.

tracyo_brien · ‎03-23-2026

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB. With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!] Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th. Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there! Have questions? You can find help at the Events Help Center. I hope to see you in Las Vegas this May! Tracy O'Brien

tracyo_brien · ‎04-02-2026

Hello SNUG Members! I am excited to invite you to attend Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026. This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face. NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge. Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community. With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home. I hope to see you there! Tracy O'Brien

Group Activity

Ability to attend Running ServiceNow with AI meeting on July 14, 2026

Join us at Chicago ServiceNow Office | July 14 2026: Running ServiceNow with AI

Best practices to improve Predictive Intelligence prediction accuracy

Important Knowledge 2026 update!

Register today for Knowledge 2026 to access Agenda Builder April 7th!

Chicago SNUG

Group Activity

Ability to attend Running ServiceNow with AI meeting on July 14, 2026

Join us at Chicago ServiceNow Office | July 14 2026: Running ServiceNow with AI

Best practices to improve Predictive Intelligence prediction accuracy

Important Knowledge 2026 update!

Register today for Knowledge 2026 to access Agenda Builder April 7th!