2025 Holiday SNUG recording available!

tracyo_brien

Hello SNUG Members! We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year. A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon! You can find the recording of the event as well as the customer presentations HERE. I hope you are able to attend Knowledge 2026 – early registration is open! Wishing all of you a healthy, happy holiday season! Tracy O’Brien

Alison Thornton

Chicago SNUG Members, the wait is almost over—the Chicago ServiceNow User Group (SNUG) is happening this Monday, December 15th at the iconic McDonald's Headquarters! Whether you're just starting your ServiceNow journey or you’ve been optimizing workflows for years, SNUG meetings are built for you. These events bring together customers, experts, and peers for a day of learning, networking, and practical insights that help you get more out of your ServiceNow investment.

Alison Thornton · ‎11-17-2025

Don’t miss the chance to interact with ServiceNow customers and experts at the Chicago SNUG on Monday, December 15 th ! Your success with ServiceNow is the core focus of every SNUG meeting. Whether you’re new to ServiceNow or a long-time customer, these meetings are designed to support you at every stage of your journey. Event Details Date: Monday, December 15 th Time: 11:30am – 4:00pm (Pre-SNUG Workshop begins at 9:00am) Location: McDonald's HQ | 110 N Carpenter St. Chicago, IL 60607 United States Register to attend the upcoming ServiceNow SNUG meeting in Chicago where you will: Get valuable tips and learn best practices from ServiceNow customers Hear important updates from ServiceNow Network and collaborate with your industry peers This event is open to all users of the ServiceNow platform or solutions at your workplace, not just developers. Space is limited, so please register to attend today! Agenda 8:30 AM — Optional Pre-SNUG Workshop Check-in & Breakfast 9:00 AM— Optional Pre-SNUG Workshop: Put AI to Work with Service Operations (ITSM) 11:00 AM — SNUG Check-in & Break 11:15 AM — Welcome & SNUG Overview 11:30 AM — Zurich Release Update 12:15 PM — Lunch & Networking 1:00 PM — Customer Panel Discussion: McDonald's 1:20 PM — Autonomous IT in Action: Dynatrace + ServiceNow Driving Zero Outage Outcomes 1:50 PM — Break 2:10 PM — Under the Radar: Features You Could Be Missing 2:30 PM — ServiceNow University 3:00 PM — Happy Hour & Networking 4:00 PM — SNUG Concludes

Alison Thornton

Chicago SNUG Members - we have increased capacity for more seats at the Chicago SNUG on Monday, December 15th. If you previously tried to register and saw that registration was closed, try again to register. You must register in advance to ensure we have your security name badge ready. Deadline to register is Thursday, December 11th. We're working on final adjustments to the agenda now, but we have some great content being shared including: Optional Workshop - Put AI to Work with Service Operations (ITSM) Zurich Release Under the Radar: Features You Could Be Missing https://rsvp.servicenow.com/chicagosnug/

tracyo_brien · ‎11-24-2025

Hello SNUG Members! You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th ! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe. Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it. REGISTER TODAY *You must register in advance to receive Zoom login information Agenda 8:00 am - 9:30 am PT Platform AI Workshop 9:00 am - 9:15 am PT Break 9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon 10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb 10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory) 11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health 11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank 12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar 12:30 pm PT Closing Remarks Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting. REGISTER TODAY * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features. Tracy O'Brien SNUG Program

Chicago SNUG

Group Activity

2025 Holiday SNUG recording available!

🚀 Chicago SNUG Is Next Monday — Don’t Miss It! Check out the agenda and register today!

Chicago SNUG

Register for the 12/15 Chicago SNUG hosted at McDonald's HQ by Thursday!

Register today for the 5th annual Holiday SNUG event!