Hey Chicago SNUG, If your team is trying to get more out of the platform, this one's worth the trip. There's a half-day session at the ServiceNow Chicago office on Tuesday, July 14, focused on a practical question: how do you use AI to actually 5x t...
Hi everyone, I’m working on improving Predictive Intelligence for incident routing (predicting Assignment Group) and would appreciate some advice. Right now, I’ve built a classification solution using NLP on the Short Description and Description fiel...
I need a field which calculates the difference between 2 dates. Is there a way for an ITIL user to do this in the report interface; or do I need a developer to do some type of coding, or add this as a field in the INC table?
Hello SNUG Members! We are excited to be planning the next Chicago SNUG on December 5th and are looking for customers who want to present! SNUG presentations are typically 20-minutes in length - the perfect amount of time to share your best practi...
Hello SNUG Members! We're excited to be hosting the in-person Chicago SNUG on December 5th, 2024! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The agenda is st...
Hi Chicago SNUG! I recently joined shortly before Knowledge 2024, and was hoping to meet the Chicago SNUG community. Would anyone be interested in a Chicago SNUG event this July or August if I were to organize one? Thanks,Michael
Hi, How can I join this group? I am currently in Chicago and looking forward to learning and growing on ServiceNow platform with this group.
Update: We have found a partner to work with. Thank you for your replies. We are looking for a ServiceNow partner in the Chicago area. We have already implemented and would like more of a "phone a friend" setup with hours as well as contract rene...
Is anyone in the Chicago Snug group a Product Manager, with all of ServiceNow as your Product? I would love to connect. Also looking for someone to connect with who is using SPM throughout their organization - from work in-take through prioritization...
Hi ServiceNow Community, I hope you're all doing well. Our product development team has recently decided to transition all our L1, L2, and L3 support users to the new ITSM Service Operations Workspace. Currently, our L1 users are utilizing the Agent ...
My company currently is tracking long lead items, and in many cases, projects within the Incident Module. While I know this isn't the best way to do that, I am researching other ways to accomplish this. Some of these items should be tracked in the ...