Hello SNUG Members!   We are excited to invite you to the in-person Cleveland SNUG Meeting on Monday, June 8 at KeyBank in Brooklyn, OH.   SNUG events are designed to enhance and accelerate your success with ServiceNow. With only one local SNUG event each year, this is a valuable opportunity you won't want to miss. Space is limited, so we encourage you to register today to secure your spot.    AGENDA *Still being finalized  9:30am – 10:00am: Workshop Registration   10:00am – 12:00pm:  *Optional Pre-SNUG Workshop -  Put AI Agents to Work for Service Operations, ServiceNow 12:00pm – 12:40pm: SNUG Registration, Lunch and Networking   12:40pm – 12:45pm: Welcome and SNUG Overview 12:45pm – 1:15pm:  ServiceNow Session 1:15pm – 1:45pm: How we use ServiceNow to Support the Platform using Demand Management & SAFe Agile, AIT Worldwide Logistics 1:45pm - 2:15: SOM Session, Kodis Holdings 2:15pm – 2:30pm: Networking Break   2:30pm – 3:00pm: Sponsor Spotlight: Deloitte 3:00 – 3:15: Vibe Coding: Accelerating AI Development with ServiceNow Build Agent, KeyBank 3:15pm – 3:45pm: Customer Session - Looking for a Customer Speaker  3:45pm – 5:00pm: Happy Hour and Networking     SNUG meetings are one of the best ways to learn from and collaborate with fellow ServiceNow customers. Whether you are new to the platform or a seasoned user, there is something for everyone.   Throughout the day, you will have the opportunity to connect with your peers during lunch, breaks, and an afternoon networking reception.   Arriving early? Join us for the optional Pre-SNUG Workshop: Put AI to Agents to Work for Service Operations. During this workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation.    Register now to secure your space and stay informed as the agenda continues to develop.   We look forward to seeing you there! ServiceNow & Deloitte ... View more

Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello Cleveland SNUG Members!   Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers who want to present! Please email me at karen.canavan@servicenow.com to get involved. SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation!     Please take a moment to complete our brief SNUG planning survey to share your input on presentation and workshop topics.   Partner sponsorship opportunity: Specialist, Premier, Elite, and Build partners are eligible to sponsor. Apply through the Partner Portal under Marketing > Events > SNUG Events.   Registration is coming soon, so stay tuned! ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

I am trying to service map some applications. Getting the error message “SSH authentication failed. Verify that credentials have been correctly defined for host. “ This is my first time tying this. Tried to discover same devices using quick discovery, it works but not works via "Service map discovery". Confirmed the credentials and other settings in the ServiceNow. Also checked the capability in MID servers. Any suggestions please. ... View more