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Published on by
Karen Canavan
| Updated on
| Updated on
Hello SNUG Members!
We are excited to invite you to the in-person Cleveland SNUG Meeting on Monday, June 8 at KeyBank in Brooklyn, OH.
SNUG events are designed to enhance and accelerate your success with ServiceNow. With only one local SNUG event each year, this is a valuable opportunity you won't want to miss. Space is limited, so we encourage you to register today to secure your spot.
AGENDA *Still being finalized
- 9:30am – 10:00am: Workshop Registration
- 10:00am – 12:00pm: *Optional Pre-SNUG Workshop - Put AI Agents to Work for Service Operations, ServiceNow
- 12:00pm – 12:40pm: SNUG Registration, Lunch and Networking
- 12:40pm – 12:45pm: Welcome and SNUG Overview
- 12:45pm – 1:15pm: ServiceNow Session
- 1:15pm – 1:45pm: How we use ServiceNow to Support the Platform using Demand Management & SAFe Agile, AIT Worldwide Logistics
- 1:45pm - 2:15: SOM Session, Kodis Holdings
- 2:15pm – 2:30pm: Networking Break
- 2:30pm – 3:00pm: Sponsor Spotlight: Deloitte
- 3:00 – 3:15: Vibe Coding: Accelerating AI Development with ServiceNow Build Agent, KeyBank
- 3:15pm – 3:45pm: Customer Session - Looking for a Customer Speaker
- 3:45pm – 5:00pm: Happy Hour and Networking
SNUG meetings are one of the best ways to learn from and collaborate with fellow ServiceNow customers. Whether you are new to the platform or a seasoned user, there is something for everyone.
Throughout the day, you will have the opportunity to connect with your peers during lunch, breaks, and an afternoon networking reception.
Arriving early? Join us for the optional Pre-SNUG Workshop: Put AI to Agents to Work for Service Operations. During this workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation.
Register now to secure your space and stay informed as the agenda continues to develop.
We look forward to seeing you there!
ServiceNow & Deloitte
Will you be attending?
Starts:
Mon, Jun 8, 2026 09:00 AM PDT
Ends:
Mon, Jun 8, 2026 01:00 PM PDT