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05-04-2019
10:30 PM
Session Code: CCDT0026
Presenter(s): Travis
Company(s): GlideFast
Abstract:
Customization — the most dreaded word on the ServiceNow platform. But what exactly makes a configuration a configuration, and a customization a customization? The rules aren't always clear. In this session, we'll move beyond the traditional argument and instead explore criteria by which we can properly assess the risk of an implementation choice.
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