I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026
I'm heading to Las Vegas for Knowledge 2026 as part of the GlideFast Consulting team, AI governance sessions are pretty much everything I booked. Haven't registered yet? Click here, it's not too late!
If you're a partner or consultant trying to figure out how to prioritize the week, here's my game plan.
Firstly, make sure you bring comfortable shoes. You're going to need them. I can’t stress this part enough: hours and hours of standing, walking and moving between sessions are going to tax your feet. It's a long week, plan accordingly.
Tuesday morning, I'm heading straight into the AI Control Tower Challenge in the Knowledge Playground. I'm not sure what to expect, but with the NFL draft fresh on my mind, this is how I'm thinking about it.
Instead of selecting athletes, you're drafting AI agents, models, and data sources to run a simulated AI CoE. You make calls under budget and regulatory pressure, and then things go sideways. This format will force you to think through governance tradeoffs in a way that a regular session doesn't.
From there, the Tuesday opening keynote is a must. Then in the afternoon, I'm going to the AI Control Tower roadmap session. For anyone advising clients on where to invest in the platform, understanding the roadmap firsthand is a must.
The day closes with the Welcome Reception on the expo floor. Go. It's worth the hour. When I went to my first Knowledge conference in 2024, I had so much fun on the first day.
Wednesday is my busiest day. I start with the GRC and Risk roadmap session at 9am. If you work with clients in regulated industries, this one should be on your list too. AI is changing what GRC actually looks like and I want to hear what ServiceNow is building toward.
Then the main keynote, a hands-on mini lab in the Knowledge Playground connecting a tool to ServiceNow EmployeeWorks, the Deloitte keynote on leadership in the AI era, and two more sessions on GenAI governance strategy and using AI Control Tower alongside KPMG's Trusted AI framework.
I have questions I want answered, and AI is at the center of them. How do you govern AI at scale? And what does the platform actually give you to do it? Those are the things I'm listening for.
If you're coming as a partner, go to sessions with a client problem in mind. You'll get more out of it and come home with something you can actually use.
Leave gaps in your schedule. The hallway conversations and expo floor time are where a lot of the real value is for partners. Don't book yourself solid.
See you there!
