Read along as ServiceNow MVP Willem takes us through his experience at Knowledge and CreatorCon 2024. Stay tuned tomorrow for his experience on the second day!
Tuesday, May 7: Day 1!
Starting the Day!
The day started bright and early as I met up with my colleague, Sérgio Pinheiro, to capture some awesome shots for our videos. Sérgio's a wizard with the camera, and we got some great footage, including stuff for my YouTube channel – stay tuned for that!
The Keynote
Next up was the Keynote, where I met with fellow MVPs. Bill's talk on AI and ServiceNow had me intrigued. An AI-powered bakery? That's definitely something I want to learn more about! A clear example of the power of AI released to every corner of the business. Enabling customers and their customers to make work flow!
Exploring Hack4Good
After that, it was off to the conference floor for a Hack4Good session. We teamed up with loads of developers – over 50 today and a whopping 175 in total – to build a cool app for Technovation. This app's all about helping women around the globe reach their full potential as developers.
I've got some amazing female colleagues and friends in the ServiceNow Community, so supporting Technovation's mission was a no-brainer. Michelle Slater, our lead architect, worked tirelessly to get everything ready for K24. It's awesome to see so many talented developers chipping in to help out.
HRSD at FASFC
I joined a great session on ServiceNow HR Service Delivery (HRSD). FASFC, Belgium's food safety authority together with their partner, shared how they used the HR blueprint to make life easier for their 80,000 civil servants. They nailed it with some great insights, humor, and interactions. Many of the participants walked away with some new and actionable insights.
Meeting friends!
Walking around the Expo I ran into some of my friends from the Certified Master Architect (CMA) Cohort. All anxiously waiting for the results of our exams to come in. It was great catching up with Sarah Garey, Celina Zamora, Dan Bruhn, Mark Obee, Maria Gabriela Ochoa Perez Waechter, and lots of other MVPs. The ServiceNow crew always brings good vibes!
A selfie with myself!
Mark told me my picture is on the wall at Knowledge! How cool is that? Emma, always supportive, insisted on snapping a selfie of me next to my portrait. Gotta love her enthusiasm!
Platform Analytics and Process Mining
Time to dive into Session 2 together with Maud. This one was all about Platform Analytics and Process Mining, two powerhouse tools that work better together. Platform Analytics gives us the what on key performance indicators, while Process Mining dives deep into the "why" behind the numbers, showing us where we can tweak things for the better. A very well balanced session with a solid presentation and nice step by step demo.
Ending the Day with Drinks with Customers
Nothing better than kicking back with our awesome customers over a drink. The vibe was laid-back, and we swapped stories, jokes, and insights, building stronger bonds beyond the business side of things.
Thanks for reading! Stay tuned for tomorrow's edition!
