Read along as ServiceNow MVP Willem takes us through his experience at Knowledge and CreatorCon 2024. Stay tuned tomorrow for his experience on the second day!
Wednesday, May 8: Day 2!
Starting the Day!
During breakfast I met two former colleagues; Steven Boelhouwer and Mike den Hertog. They presented a session on day one that I could not join. But I can imagine that the people that could have learned a lot, these two are rockstars.
While catching up with them I saw (9x) MVP Mark Roethof and together we went towards the Keynote to have a front row seat.
The Keynote
The Keynote started with the amazing Aylee Andersen and Dhruv Gupta on stage. Talking about their story, the Community, and what it means to be an MVP. Very proud on how they were on stage, confident and clear, representing us!
CJ Desai talked about how you can use different kinds of AI easily, whether it's ones you make yourself or ones built for a specific purpose. Plus, he showed off the cool integration of NowAssist and Copilot, making it super easy to get help whenever you need it.
And now you can turn reports into PowerPoint presentations with just one click! But the real game-changer? MyAssist, where you can pick a C-level exec to be your virtual assistant. It's all about making things simpler and more personal for everyone using ServiceNow.
As Jensen Huang said - the train does not seem to go so fast if you are on it, so get on it!
Group photo with Pat
Right after the keynote, Tiago Macul, Marcos Vinícius Kassak, Ashutosh Munot, Dhruv Gupta, Rafael Cardoso, and I were lucky enough to ran into Pat Casey and could not resist taking a group picture.
Hack4Good – Day 2
Day 2 was even better than the first day. We spend the evening of the first day to prepare for day 2. We checked the stories, cleaned them, clarified them and set them up, ready to be picked up.
And it paid of! Day 2 was smooth and developers picked things up so quickly that the backlog was cleared before the last session. But of course, thinking on our feet, we made it work. The champions of the last round validated all the stories, double checked them, and made them better.
Tomorrow will be the final day and since we made so much progress we have time to brainstorm about the future. The developers of the session of tomorrow will work with the big whiteboards to map out the future of the app.
Mastering the cyber future: A blueprint for building operational resilience
Presented by Edwin van den Heuvel and Michelle Slater, this session focused on fortifying operational resilience by integrating cybersecurity and compliance in line with regulatory directives with Tanium.
They explained how to defend against cyber threats, leveraging GenAI, and ensuring regulatory compliance. Drawing inspiration from Plat4mation's Hackathon, Edwin and Michelle shared practical tools and integration strategies to empower attendees to navigate cybersecurity.
A new friend + minifig
I ran into Jesalyn Smith and invited her to build our lego minifigure together. We already talked about the hackathon and I was convinced that she would do amazing. Turns out? She did, her team has won the hackathon!
She is such an amazing person and of course it was the perfect moment for the #selfiewithmyself!
360 Exchange: Master CSDM and CMDB for better decision-making
In this session we were set around tables and shared where we are in our CMDB and CSDM journeys and how we navigate the challenges that we run into. Our table facilitator was one of my old trainers from the CMA program, nice to see him in person.
The session was very insightful and many pitfalls, tips, and tricks were exchanged. Main conclusion in the group is it is important to treat the journey as a marathon. You have to be smart, take the proper steps, to have a sustainable and reliable solution.
How to transform your IT service management with a remote-first approach
I have to be honest, this session made me a bit jealous. Alfredo Patron from TeamViewer was presenting an amazing solution that they have built for the Apple Vision Pro! Would love to have one for myself.
They connect remote workers and centralized experts together using TeamViewer and ServiceNow. This streamlines the experience for users and enables workers to do more, while reducing the need for long trips or travels. In addition, Elmer shared his vision on the future of IT Service management and the increasing importance of and shift towards servitization.
Power of women
Our booth is right at the exit doors of the Keynote. The Women keynote was finished just as I was dropping by our booth. I was amazed seeing all these powerful women all at once! It is so important to have a role model you can relate to and see what is possible. Connecting together helps people find their confidence and find the possible.
Thanks for reading! Stay tuned for tomorrow's edition!
