Redefining the Service Provider (aka MSP) Platform - The Built on Now Roadmap

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Session Code: CCB1318

Presenter(s): John Spencer, Jeremy Hess

Company(s): ServiceNow, ServiceNow

Abstract: To create a leading IT or business process service provider requires rapid new offering development on a secure platform that enables high degrees of self-service, automation, and great experiences... sound familiar? This session will detail ServiceNows platform and app team investments (both IT and Customer workflows) to improve multi-tenancy, service integration between clients and providers, and the user and admin experience when a provider has multiple federated instances.