Supress Email Draft when setting Incident state to On Hold

lynchr02
Tera Contributor

Since we updated to Xanadu does anyone how to surpress the email draft that spins up in an incident activity log when the state is set to On Hold and the reason is either Awaiting Caller or Awaiting Vendor as its not needed. Discarding the draft doesn't work its still looking for the agent to send the mail a comment or work note has to be added to take it out 

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