check definition

I updated check definition and check instance but values are not reflecting when i ran test check

what is formatter

Hackathon

Hello ServiceNow Community,I’m excited to participate in an upcoming Servicenow hackathon conducting by a company and want to be well-prepared. Since this is my first hackathon of servicenow, I would appreciate any tips or advice on what key concepts...

ServiceNow Event

Is there any #ServiceNowEvent happening in ChennaiIf yes, the in person connect would be of great motivation!!  

Supress Email Draft when setting Incident state to On Hold

Since we updated to Xanadu does anyone how to surpress the email draft that spins up in an incident activity log when the state is set to On Hold and the reason is either Awaiting Caller or Awaiting Vendor as its not needed. Discarding the draft does...

How to Calculate Total Business Duration since Created on date to now date

Hi,I need to calculate Business duration from Idea being Created on to till present day.Below is the script i used so far:var start = new GlideDateTime(gr.sys_created_on);var end = new GlideDateTime(gs.now());var dc = new DurationCalculator();dc.setS...

How to set Taxonomy Topic "Filter by" to Request by default?

How to set the Taxonomy Topic "Filter by" to Request by default?

Not able to select content track

Urgent: Issue with ServiceNow CreatorCon Form Submission

I'm encountering an issue with the CreatorCon form, as it does not allow selecting the AI or Builder track. It seems seats may be full, but the form remains open. Many colleagues and I are eager to join these sessions. As this is the first event in I...

Inquiry Regarding Ticket for CreatorCon

Dear CreatorCon Team,I hope this message finds you well.I have received an invitation to CreatorCon Bengaluru and am excited about the event. My colleagues and I are interested in attending, but we wanted to clarify whether this is a paid event.Could...

Auto email for incidents in "On Hold - Waiting Caller

 Our Service Desk Manager is asking if we can do this.   Below are his possible solutions but not sure if any can be done:Possible acceptable solutionsemail template to remind the customer to replysomehow script it to send the same email that was sen...

Custom State Creation for Compliance Case State Model

I'm following the documentation for the compliance case state model https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-compliance-case-mgmt/reference/workflow-state-form.html can we create custom states for the c...

How to create the pop up button in MIM workbench