I’m really excited to finally say this: Edmonton now has its own official Community Led ServiceNow User Group!   I’m John Lacanlale, and I’ll be helping get the Edmonton SNUG up and running. I’ve been looking forward to getting something like this started here, and it’s great to finally have a place for the local ServiceNow community to connect.   One quick note on the SNUG naming, because it can be a little confusing. SNUG Live events are run with ServiceNow involvement. A local SNUG, like Edmonton, is community-led and organized around bringing people together to share ideas, learn from each other, and build connections in the ServiceNow ecosystem.   And this is a first for Edmonton, which makes it even more exciting! We’re going to start with virtual sessions, so Edmonton may be the home base, but you absolutely do not need to be local to join us. If you’re part of another ServiceNow community and want to drop in, you’re more than welcome.   I want this to be useful, practical, and relaxed. We can talk development, architecture, administration, demos, lessons learned, platform strategy, interesting problems, or anything else the community wants to dig into.   If there’s a topic you want to hear about, something you’d like to present, or an idea for a future session, please share it. I’d love for this group to be shaped by the people who are part of it. More details on our first virtual session are coming soon, and I’m really looking forward to getting this started with all of you.   Join the Edmonton SNUG ... View more

The ServiceNow User Group Live is back in Edmonton on October 7th — and it’s the perfect chance to connect with other local customers, share ideas, and learn what’s working. We've got a great lineup in the works — starting with a Making Your Data AI-Ready workshop, ATB sharing their Event Management experience plus sessions on the Armis + Veza story, AI release highlights, and more.   Event details: Wednesday, October 7th 8:30 AM – 5:00 PM (includes pre-SNUG workshop, main sessions, and happy hour) Delta Hotels Edmonton South Conference Centre REGISTER HERE   Looking forward to seeing you there! ... View more

Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

AI tools are showing up everywhere—inside platforms, embedded in SaaS, and used directly by teams.  For most organizations, the hardest part isn’t using AI—it’s keeping track of it.   If you’ve ever asked: What AI tools are we actually using?  Who owns them? How do we manage risk without slowing teams down?  This webinar series is for you!  REGISTER   Feb 25 | Do I really need an AI Control Tower? Why AI governance matters now How AI sprawl creates risk, cost, and blind spots How AI Control Tower aligns strategy, assets, value, governance and execution   March 11 | You can’t govern what you can’t see What qualifies as an AI asset (it’s more than models) How to discover and inventory AI using ServiceNow CMDB How visibility unlocks value, governance, and risk reduction   March 25 | Govern AI at scale with confidence Managing AI risk across security, compliance, operations, and reputation How AI Control Tower unifies AI + Security How governance becomes an enabler—not a blocker   AI is happening—no matter where you are on your journey, AI Control Tower adds value.  Register now and take control of Enterprise AI. ... View more