Mobile Employee Service Portal (MESP) pages in Now Mobile
Your One-Stop Guide to MESP for Seamless Employee Experiences in Now Mobile app
What is MESP?
MESP stands for Mobile Employee Service Portal, it allows organisations to bring their existing Service Portal content—such as catalog items, knowledge articles, surveys, and more—into the Now Mobile app. This creates a unified and mobile-first experience for employees for both iOS and Android devices.
MESP pages are essentially web views embedded inside the Now Mobile app. There is no need to build separate mobile apps or write native code. You can reuse your portal pages and make them accessible on mobile devices.
Why Use MESP Pages?
MESP pages offer wide range of benefits to you, it allows your admin to repurpose existing portal pages, significantly reducing the efforts and configurations required to create a new mobile native page from scratch, enabling a faster mobile app deployment. They are available for both Android and iOS users, allowing your employees to have more intuitive and streamlines experience and get benefits like:
No native coding required: Reuse your existing portal pages enhanced for mobile experience.
Enhanced engagement: Faster, easier access encourages usage.
Brand alignment: Brand MESP pages to match your corporate identity.
Existing Out of the box MESP pages in Now Mobile
Now mobile offers you wide range of existing out of the box MESP pages to make your employees’ experience more seamless.
Below is the list of existing Out of the box MESP pages
a. Catalog Items: Order services or products.
b. Knowledge Articles: Find answers to common questions.
c. Topic Pages: Get access to your topic pages optimised for mobile screens
d. Experience Feedback: Share feedback using MESP in Now Mobile
e. News Center: Stay updated with company news.
f. Employee profile: Get access to mobile native tailored employee profile
g. Manager Hub: Get access to mobile native tailored manager hub
h. News Article: Read news article on Now Mobile
How to configure existing portal page as an MESP page in Now Mobile
MESP pages are available to all our customers, they allow your employees to access existing portal pages in Now Mobile, and you can access portal pages as MESP in Now Mobile with three simple steps:
i. Copy URL of the portal page
ii. Paste URL in Mobile App Builder with portal suffix updated to /mesp and include “&view=mobile” in the end of url
iii. Open the same page optimized as an MESP page in Now Mobile
Employee Center topic page as an MESP page in Now Mobile
The MESP topic page in Now Mobile delivers a streamlined and consistent experience that aligns with the design and messaging of the same topic page in the EC portal. It preserves the portal’s structural layout by enabling users to navigate through related subtopics, offering a deeper exploration of content. Supporting the rendering of effective microsite-like layouts with rich content widgets, connected content, quick links etc directly within the mobile interface.
Personalise your employee experience further with Cabrillo APIs in MESP Pages.
You can personalize your employee experience using Cabrillo API and CSS overrides.
The Cabrillo API is a JavaScript tool used in ServiceNow’s Service Portal, it allows users to access device features like camera and file uploads, navigate smoothly, and interact with intuitive UI elements—making mobile employee service pages faster, more responsive, and tailored to real-world workflows
Additional features of Cabrillo APIs:
- Detect if the widget is loaded on a Native device
- Show / Hide native spinner
- Set / Update Native title on the header
- Redirect from mesp page to native Applets or Applet launchers
- Create action buttons for header and footer
- Display native modal with the option to load other portal pages as content
- Handle attachments by uploading file from the device
- Access camera for scanning barcodes
- Show messages of type: info, warning, danger and success as native toasts
- Show / Hide back button on header
Read more about how to use Cabrillo APIs and what are the available functions on the product documentation
