Error message on Employee Center Report Widget
I am receiving the following error for one single user on the report widget on the employee center, I cannot replicate it for any other users.
Forum Posts
Taxonomy design excel template
During our migration from ServiceCenter to EmployeeCenter we did some taxonomy modeling in Excel.This consisted of extracting the Category / Short Description / Item (and counts) from our instance of all Service Center usage, and making a tab of the ...
Resolved! Added a submenu in ESC, then mobile menu loading on Desktop
Hi Everyone, Recently added a sub menu in employee center, under the more option in the Employee Center Menu. The sub menu item, was added without any issues. But when portal loads now, it is automatically toggled to mobile view (hamburger view) at ...
I can't see record producer variables after submitting under the details section on ESC Portal.
Hi, I can't see record producer variables after submitting the request under the details section on Portal. Thanks,JRY
How to create Dashboards and reports on service portal or employee center?
Hello everyone, Can anyone please assist on how to create a dashboard and reports on either a service portal or employee center? Thank you!
Teams Link Authenticate Issue
Hi all, I have completed the setup Employee Center for Teams, it is working fine. But I want to also use the "Smart Links" functionality for Virtual Agent in Teams by following the instructions from ServiceNow: link However, after authorising SSO, t...
Sidebar discussion from a case in the HR Agent Workspace
Do they have to have the Employee Center open to get prompted to join the sidebar discussion?
Taxonomy topic icon inheritance
Hi all,We want to streamline the icons for child topics so that all of them have the parent topic icon, we think this will help users understand the relationship of the topic to their parent. Any recommendations/solution on how to get working?
Populate variable (reference type field) value in opened for & subject person fields on portal.
When case is created on portal, opened for and subject person fields display logged in user details. Requirement is to have a particular form variable (reference type field) value in these fields. So, when the form will be submitted, that variable va...
Resolved! User is not able to email notification
My client is receiving email notification but not able to reply to that email through it's corporate email id, but when they are trying with their personal email id, it is working fine. Can anyone suggest what will be the reason for this?
Portal page not rendering correctly
Hi All,Requirement is to populate form details on portal page as it is displayed in OOB functionality. We had to map value of a reference field variable (that is in a variable set) to Opened For and Subject Person fields on portal, as shown in image....
Resolved! Search widget to search only knowledge articles in ESC
Hi Everyone, We want to include a search widget in the page esc_knowledge_home of the employee center, we want to restrict the search to the knowledge articles or knowledge bases which have been set in the related list of portal page. Is there a wi...
Now Mobile App Customization - add a specific item into a new specific Navigation tab
good morning to everyone;I need your help on the Now Mobile app, after creating a new navigation tab called 'incident' which I created manually, to insert a specific item in view.I have created the navigation tab but I am unable to set the target, co...
EC Taxonomy Content Card background colour
Hi, In EC I am attempting to create different background colours for Taxonomy Content Cards (Requests / Articles). I am able to change the background colour within the widget editor but it applies to all cards. I'd be grateful if someone could point ...
Resolved! content acl modify
I tried to modify the ACL of the content table so that users can only see the content they created, but it did not take effect. I want to know how to customize the ACL of the content table and make it take effect