Our Service Desk gets a lot of inquiries regarding the status of Requested Items. In most cases these items are awaiting approval. Rather than contact the Service Desk, we would prefer for the requester reach out directly to the approver and ask him/...
We have enabled AI Search and added catalogs & knowledge bases to the search sources. I also added the knowledge bases we want to have on the knowledge bases related list in the Employee Center portal record. Service catalog items seem to be workin...
Need you view on few question such as : What do we need to keep in mind when we are changing the default service portal for our instance. What else uses the record of default portal. What could get impacted?What are the implications/Risks in doing t...
Hello, when setting up the Employee Center Banner Image I experienced a problem. I tried a few different options for the sizing of the Banner Image. 2000*250, 14440*400 and more. It works fine for me when the page is visualized normally, even up to...
I have requirement to filter RITM and INCs being searched on service portal to return only records related to current user. OOB via AI search I am getting all the records.
Hi, I have installed manager hub plugin. I ran the scheduled job and also ran the RCA fix script. Now when I am impersonating a manager I do not see the Your Team option in the employee center portal, so I am not able to access manager hub. Have I ...
While working on some issues with approval-comments, we noticed that when end-users approve / reject a request using ESC, the comments are directly saved to the target record. This is different from when a request is approved / rejected from the plat...
Hello!We are currently working on making the employee center consistent, with this, we want to use the same font. Unfortunately, changing the font for homepage search on employee center is not working since it is referring to the constructed styles...
We've configured this view in Manager Hub for managers to be able to view knowledge articles on behalf of their direct reports. However, the 'view article as' page opens up and does not allow users to access other portal pages. Even when a new window...
In Vancouver it seems the use of the Attributes field on the Dictionary Entry for 'opened_by' or 'caller_id' on the task table (ie the incident form) has changed and I have been unable to identify where to update the search criteria and the returne...
Hello!I've been tasked with researching what Content Analytics is able to track and set it up for a particular Service Portal (Employee Center). I've been following the following documentation: https://docs.servicenow.com/bundle/washingtondc-employee...
Hello Im working on employee center , and i want to clone tjhe header to change the ui , & the error message is showing :Read operation on table 'sn_hr_integr_fw_todo_inbound' from scope 'Employee Center Core' was denied. The application 'Employee Ce...
I have a request to display the RITM number instead of or in addition to the REQ #. I've found some similar questions on community but not an exact match. Has anyone done this or know how to do it?
Hi everyone,I'm hoping what I'm trying to do is possible. I'm trying to see if I can get the icon or picture from a catalog item to display in a custom widget I've build. Ideally, I need to get the icon/picture to display in my left TD, on the relate...
I want to add topic in popular topic widget on EC Portal.I have created a Topic 'Get Support' from create taxonomy - topic. And added the catalog items in it now i want to display the Get Support on Popular Topic Widget on EC Portal. How can i add on...
