Hello,Do you have any other ways to check for the cause of the slowness in your instance?Currently one of the user reported that when they are trying to access the my approval in the portal, they experience slowness in the instance.When I tried to ch...
Hi, I'm trying to set up mobil push notifications for new published news articles. It works so far but the push notification doesn't get the right deep link to the news content view in the Now Mobile App. Does somebody know which screen (sys_id) I h...
In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hello community, I am experiencing a strange behavior in the links of the "Faceted Search" widget and want to ask if someone knows a solution.When I search for a Catalog Item (for example "Create Service Offering") in the OOTB Portal /esc then I can ...
I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.
Hello All Can someone suggest how to edit this widget on esc portal
Hi,When adding a comment in an incident using the employee center interface, using 'enter' on my keyboard causes the comment to get submitted.However, I would expect that this enters a new line in the comment field instead of submitting the form.I kn...
Hi, Please how can I modify footer ? Text color Text size Footer size Thank youRegards
Hi all,I have a query. User is getting different language for enhancement request in my request section. PFA attached the image for reference. I tried impersonating him and checked his Profile language. It is set to English only. How do i debug this?...
Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.
Hi everyone,I’m creating new topics in Employee Center, and I need to use topic names formatted like “A/B”. I’m aware that the platform does not allow the standard forward slash character in the Topic Name field.Given that the restriction is expected...
we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)
Hi All, I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.Where is the description fie...