I wasn't sure if I should post this in the ITSM forums or here where the focus in more on customers/employees. Let me know if I should move/repost elsewhere. Today, we only allow users to see incidents and other records that are their own or they hav...
Hi I am looking for a way to make fields in the Employee Profile Overview widget editable. Specifically, I have added the time zone field from the user table to the widget under 'About', and I would like to make it possible for the user to change the...
We are seeing below error for some of the users. This is observed for mostly for users who are having sc_req_item approvals in My Tasks. We have cloned the HRM Todos Summary widget. Please help on this.
Besides the look and feel difference, what are the additional capabilities of Employee Center (not the Pro) compared to Service Portal?
Workspaces have nice look and feel, fast, customizable. Can Employee Center be fully replaced with a portal built on Workspaces?
On Employee Center Portal, there is one Header menu called "Get Help". I want to know how things are coming in it.See Attached Screenshot. For others like My IT Service and My IL Services We have topic, but for Get help I am not getting any topic. Ca...
Hi all, I've started using the My To-Do's on the Employee Center and I had a previous question on the Action Groups, which I ended up answering myself, this one however seems like a proper bug.I've added 3 Actions in an Action Group and I set 1 of th...
Hey All, I have a need to exclude attachments from the search results in the Employee Center on the search engine. My objective is to specifically view pertinent Knowledge Base articles and Request Items (RITMs), excluding any associated attachments....
Hi all, I'm trying to figure out what code can be used in the Visibility script for Action groups:Configure Action Groups The docs only mentions a small piece of code :answer = context.state.toString() === 'requested';I've never come across the 'con...
Hi Team, We have a requirement to enable Content Experiences widget in the landing page. Say when we click on IT -> We are redirected to a landing page. Can we enable Content Experiences widget here? If yes, can you please guide or provide steps to c...
Hi,I need to change the label from My Request to My Tickets on the Top right corner of the Employee Center portal. Thank You
Hi,On esc portal, When I try to search Catelog items with admin user. I am able to see them in search. but When I am searching with non-admin user, I am unable to see Catelog items on search but somehow I can see them If I put there URL directly on b...
Hello, Community.The Scope Application was created with a table extended from Task.The application's users can create a request from the Self-Service Catalog Item. My requirement is to adjust "My Requests" in the Employee's Center Header menu to show...
Hi All, Sort by A-Z is not sorting the topics in alphabetical order on the topic content widget on the employee taxonomy topic (emp_taxonomy_topic) page. Please suggest
I'm in the process of overhauling the password configuration for customer end users on the service portal (internal users are accessing via SSO) and specifically have enabled failed logins by using the script action 'SNC User Lockout Check with Auto ...