Forum Posts
Details and Activity tab on the Change and Knowledge Approvals in MY Todo's page
Hello Community, We are implementing the EC Pro portal with customizations as per client needs.As we have the Details and Activity tab like below on the RITM's and HR Approval per OOB in My Tasks.Is there is a way we can get those for Change and Know...
Live agents max capacity
HI Team, Requirement is to set max capacity of live agents to 4, for example if there are 3 agents each of them accept 4 chats i.e they are supporting 12 users and if 13th user tried for live agent he should be displayed a message that all agents are...
Resolved! Catalog Item from AI search not Found
We have a Content Item on the HR Catalog. When you click the catalog item from the AI search bar, it says no record found. When you click it from the catalog itself, the record is found. What could be causing this?
Catalog items slow for some and fast for others
Hey, I got some issues as in regards to a client I am working for. On the self service portal,we are experiencing that for some none-itil licensed users the catalog items they are opening in the portal can take up to several seconds to open (15 - 20 ...
Resolved! topics not showing in Employee center
Hi, I have problem with topics, they are not showing up in Employee center menu. Basic setting for ec topics in Taxanomy Child topics Connected content for child topic I also read another problem and the solution is that impersonating another us...
Creating a Map page on a Portal
We have a map page at the University (https://maps.uchicago.edu/) I would like to know if anyone has ever created something like this in ServiceNow? I would think there would be great value emulating all the existing functionality within this site in...
Can a Child Topic 1 have multiple Parent Topics
Hey team, We are building out our Taxonomies for our migration away from Service Portal and move to Employee Center. I have a use case where they would like Child Topic 1 of Onboarding to be under both the IT and HR Parent Topics. The organization ha...
Configuration details not displayed
Hi All, When I enable the OOB Task configuration page for RITM approvals, Reference table fields configured are not displayed for approver if approver has only (approver_user role). In our requirement most of the RITM approvers are managers and they ...
Resolved! User with proper permission but can not Read the Record Producer table
How to allow users read the Record Producer data which is under Human Resource: Core application without granting sn_hr_core.admin role.We have a lot of Record Producers which are under the HRC application, how can we grant users the read access to t...
Bell Notifications on EC Pro
Currently we have a custom feature built in to display the Bell Icon in EC Pro on the top right, also we have a custom widget to show these notifications on the EC Pro Home Page for the User to see these notifications. Now, these notifications are mo...
Resolved! passing server script to html in widget and fetching topic_id from url
based on taxonmy topic , created record producer field in widget shows dropdown names Below i written server script, how to fetch topic_id from portal url(esc?id=emp_taxonomy_topic&topic_id=77b83e4cc3203010069aec4b7d40dd54) and replace it in below...
Resolved! How to display only HR requests in ESC portal
Hi All, "My Request" in ESC portal displays all the requests. We have got a requirement to just display HR cases in another tab. I have cloned the My Request Plugin and tried displaying it somewhere else in the portal. Documentation suggests changin...
Resolved! KB Articles displayed in Employee center
Dear community, we have an issue with displaying KB articles from templates in Employee center.The KB articles created via Article templates are displayed via wrong page and widget and we need to make sure they are being displayed via kb_article page...