Hi All, Need to check on one thing that Guided tour is not getting Auto Launched. Here I have configured a Guided tour for employee center home but the thing is we have cloned the home page and renamed and using a page route maps. Page route map s...
Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...
Hi All, Need assistance on employee center portal. As i'm unable to to see the data in the popular item in the service catalogs. When i validate in PDI that data is coming as expected but in my org instance its not showing any data. Any suggestion ...
Hi All, Having one issue with the standard ticket configuration. On Self service portal and employee center portal on the incident ticket page we will get an option of Resolve, close, reopen. These are properly working on the PDI. When I cheked on m...
Hi guys, is there a ways to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens. My goal is, that the result page (id=search) appears under my Searchbar like this: This is my custo...
Hi everyone, how are you?! In the client environment, there are 2 portals available (Employee Center and Service Portal), however, when the user is in the Employee Center and searches in the "Search Bar" (img1) for a Catalog Item, I would like it to ...
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I am trying to pass the response from the child widget to the parent in spModal, but it's not working. I followed this article to accomplish this. https://jace.pro/post/2019-08-25-sp-embedded-widgets/ Unable to get a response from the child. Am I mi...
Hi everyone,I’m trying to customize the Employee Center (ESC) portal in ServiceNow.Specifically, in the ticket details page (for example /esc?id=ticket&table=incident&sys_id=...), within the Ticket Conversations section, both the requester and the as...
Hello Community,I have a requirement where I need to retrieve the content of a document stored in SharePoint and populate that content into a specific field in ServiceNow.Could you please guide me on the best approach to achieve this?
I’m leading the initiative to build our organization’s Employee Center portal from the ground up. Currently, we use ServiceNow primarily as a ticketing system, but we’re aiming to shift (not completely) toward self-service enablement for our users.We...
Good Afternoon,Currently when attempting to view Knowledge article approvals in Employee Center, users are seeing the following. My understanding is that there is no OOB offering and that this must be created in "To-do Configurations" through the 'd...
Hi Community,Previously, we had one Identity Provider (IdP) configured for SSO, which was working as expected. Now, we have added a new Identity Provider to our ServiceNow instance. We want to implement automatic redirection so that users are sent to...
Hi Team, I've configured the topic and child topics in taxonomy, but it doesn't come as like PDIIn PDI, it's arranged in column wise Hardware, Software, Network etc.In company instance, it doesn't come as above image the topics which are sequential a...
Hi guys, does anyone know how i can customize the typehead search widget on employee center? I just want to style the corners of the widget. With the help of dev-tools i founded out, where i can deactivate this roud corners. Because when you deac...
