Is there any way to hide a PNG from the attachments list of a knowledge article? For example, we have a policy that is a PDF that we have attached to a knowledge article. We also put an image in the article, and now we can see both on the right side ...
Hi All, How to enable Conversation continuity options which are available in the Virtual Agent into enhanced chat of Now Assist Virtual Agent. Eg: Whenever we search for anything standard chart - PFA snip where Virtual Agent has Conversation continu...
Hi All,I have a requirement on employee center portal, can you help me some one on that.this is the Requirement:1)first login of the day → popup appears. 2)Save → updates time_zone, sets u_user_check = true → never shows again.3) Keep Current → just ...
Hello Everyone, We have a have requirement to show "Watch List" tickets for the logged in user in "My Requests" page in Employee center portal.OOTB widget(my request) we have open, closed filter configured so I have added one more filter "Watchlist r...
Are there any technical risks in implementing Employee Center and keeping Service Portal operational. Can both portals co-exist and share pages/widgets?Assuming they can coexist, can you provide a perspective on why or why not this shall be done?
Is it possible to merge data in Content Publishing records? For example, if I wanted a Content Publishing banner or rich text record to read "Welcome [first-name]", where first-name came from either the User record or HR Profile record, is that possi...
In my esc portal under "My Items" tab I have three different sub-tabs:1. Tickets2. Approvals3. Tasks In the below picture you can see that Tickets and Approvals show a count whereas Tasks doesn't, how do I make it work. JSON: { "tabs":[ { "titl...
I have 3 years of experience as a ServiceNow Administrator and hold CSA and CAD certifications. I’m looking to switch companies and transition into a ServiceNow Developer role to advance my career. what should I write in the resume how should I eleva...
For reviewing requests and approvals, our customers require a view that replicates the catalog item form layout. To achieve this, I have configured the Standard Ticket tab configuration to use the Variable Editor(Read-only) on the 'Additional Details...
Is there a kind of social platform that similar to Facebook dedicated for employees to share their social activities in the company?
Hi all,I need some assistance with customizing the "Get Support" modal in ServiceNow. Specifically, I would like to:Update the contact number in the "Contact Us" section. The current number is incorrect, and I need to replace it with a new one. How c...
Hi everyone,I’ve just submitted an idea to improve how User Experience Analytics (UXA) works with the Employee Center (EC) portal—and I’d love your support!The ProblemUXA currently shows generic page names like “Service Catalog Item” or “Employee Top...
I'm new to ServiceNow EC Pro, and I've been playing around with EC Pro on the lab instance.While playing around on the Page Designer I noticed that <main> is the only available semantic tag.Is there a way to add more or that's all there is?If, for ex...
Hi Team, In ServiceNow’s UI16, the Watch functionality was extensively utilized for debugging client-side scripts and, to some extent, server-side logic. This feature proved invaluable for isolating issues related to specific fields, providing real-t...
Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!