We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...
Hello, I have some questions for the Employee Center Pro: 1. For the Employee News Center widget: Is it possible to deactivate the “News and events” crumbs bread? Because we have the news article widget in one of our topic page and wants that the end...
We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....
Redirecting from Legacy Portal to Employee Center (ESC) in ServiceNowWhen moving from an older portal (like ESS) to the new Employee Center (ESC), you can redirect users seamlessly by making the old portal inactive and pointing it to an alternative p...
Hi All, I have requirement to Add a new field under a field ' What is your reason for visiting? ' in Walk up experience. Any suggestions or worked on similar issue earlier.
We need to auto expand the facets in filters once the search page is loaded.As we can see Knowledge Base and quick links are expanded all should auto expand automatically.AI Search is Enabled.Thank You!
Hi, Risk activity menu presenting errors.Please find the attached screenshot. I have verified on the ACL,planned_task.end_date and planned_task.active does not exist on the operation of query range.Please suggest what change on acl could remove this ...
Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...
Hi Team, If i create form section and add fields, the compose email section is getting hidden any idea on this issue?
I am experiencing a noticeable slowdown of the instance, especially when impersonating an end user and then ending the impersonation. The entire instance is also slow. I need help to understand and fix these performance issues.It will be great if any...
Hi Team,We’ve noticed that the Guided Tour for the HR Workspace, which was previously functioning correctly, has suddenly stopped launching for a few users. Could you help us identify the possible causes for this issue?Additionally, if a user dismiss...
Hi Team, If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step. No record found in Look Up Record action....
Hi All - We are in the midst of deploying ECP and setting up a few quick links as test cases however the images are not properly responsive and do not scale well / at all when the browser window size is changed (also when viewed on mobile). Any sugge...
I have a requirement to get the email template eg ABC i need to add this ABC template into another email temaplate, How can we achieve.
Does Search in Employee Center Pro reach inside the the content of a document available in Sharepoint? considering that I have the connector activated. For example, if I am searching for specific word, does it look inside the documents of SharePoint...