Looking for an idea on how to make a Guided Self Service playbook can be made public. We have a requirement to allow employees who may not be logged in\cannot get logged in to use the flow to point them in the right direction on who to call for supp...
CORP queries were disconnected from service offerings, yet there were number of CI's had managed by group removed.There are CI's that were connected to query and to the offerings and had lost managed by group.
Hi All, Having a requirement that, On catalog form we have a fields like > Select the dl - (reference to DL table where we have owner, member) > Select user to add owner - reference to user table here in the select user filed want to add a reference ...
Hello,I have added a description to a topic in the Employee Center portal. Is it possible to apply custom CSS styles to this field?Thank you!
Hi Team , In a portal we have widget called Report a problem , when we click over this widget it's lead to a form , i want to create guided tour on that form .can someone please help me with it ?
We are trying to create a Test in ATF with following Test steps :Impersonate1.Open a Record Producer (SP)2.Set Variable Values (SP)3.Add Attachments to Form (SP)4.Submit Record Producer (SP)On running the test the test fails at step 3 with the follow...
We have a requirement wherein our company uses Google Drive for maintaining up-to-date information. Our stakeholders prefer not to come to ServiceNow to update knowledge articles directly. Instead, they would like it so that when someone clicks on a ...
Dear ServiceNow experts, we are currently on Xanadu release and using employee center as self-service portal for our end users, coming from both business and IT background.We want to enable our users to create standard changes using the standard chan...
how to Redirect old service portal /ess to Employee center /esc
We have noticed that when I closed the SCTASK (SCTASK00000), the corresponding RITM (RITM111111) did not close as expected.
Do we have a field that calculate the time difference between two fields. Can you please explain. Thanks in advance
We have noticed that when I closed the SCTASK (SCTASKxxxx), the corresponding RITM (RITM0xxxx) did not close as expected.
I would like to verify if that is the expected behavior of ServiceNow that the ticket will not set to In progress if got email from the user via email functionality?
Hello Team,We've noticed that the ticket status remains set to 'Pending' even when the user replies using the email functionality in ServiceNow. Is there any indicator in the Service Desk dashboard that allows us to check if the user has responded to...
Hello everyone!I have a requirement to reverse list of showing below. Right now this is showing oldest completed record first. If anyone has worked on this or has any ideas on how to implement it, please let me know. Thanks in advance!
