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Forum Posts

Resolved! remove 'quick links title' from Mega Menu

Hi there I am trying to remove the title 'quick links' from the each parent item when it gets expanded in the mega menu.I want to just remove it from the mega menu part but still keep the one that appears on the body right hand side.Would anyone have...

dashdotone by Tera Contributor
  • 3092 Views
  • 7 replies
  • 1 helpfuls

Basic Tracking Consent Policy

Hello Experts, I wonder if someone can explain to me what are the insights (metrics) we can lose if we assign Basic Tracking consent policy to a region instead of Notice Tracking consent policy on User Experience Analytics. Thank you so much.

Armacar by Tera Contributor
  • 1039 Views
  • 1 replies
  • 1 helpfuls

Reuse HR Conditions in different HR Criteria

Hi,We have implemented Employee Center Pro. We have targeted content to HR, Managers, and by country, with a few more granular elements. We discovered that HR needed more than just people in the HR department. This meant we had 2 options:Create a new...

AlexisFillos_0-1739827637560.png AlexisFillos_1-1739827845858.png

Resolved! Servise now store

I have service now developer account but not able to login in Store. for store I need customer portal. from where we can get it

uijaz by Giga Contributor
  • 2261 Views
  • 7 replies
  • 3 helpfuls

Unable to find Dashboard in SOW

Hi, Me and my team are unable to find Dashboard in SOW homepage. How can we get back to normal Can anyone guide us on this. Also, attaching image for reference. Thanks, Jyothi

AWA Queue routing to next AWA queue

Hi All,  Hope you all are doing well. Currently we are facing an issue in "Agent Connect" support option present in chat menu. When any user tries to connect to agents through support options in chat, it shows message as "No Agent are currently avail...

Resolved! Display a field value as round up/down in list view

I have a table which has a decimal type field, in list view I want to show (without altering original data) that field as round up/down manner. Highly appreciated if anyone can help here. 

Community Alums by Community Alums  
  • 2434 Views
  • 7 replies
  • 1 helpfuls

hide/remove surveys

Hi - i want to remove/hide the 'surveys' as we do not use it in the organization. widget is 'my items'.How can i achieve this? thank you

dashdotone by Tera Contributor
  • 1584 Views
  • 2 replies
  • 1 helpfuls

Can EC and EC Pro coexist in the same instance?

I have a customer who has entitlements to cover their active employees using EC Pro, but their contractors would need to use the instance via SP or EC.  I know that the contractors could be directed to the non-EC Pro experience via redirects, but wou...

Lisa Goetz by ServiceNow Employee
  • 1069 Views
  • 2 replies
  • 1 helpfuls