Service Catalog Page

[MeganCox]

Working on a mockup for our new Service Catalog Page. 

2 questions: 

• Is there a way to have it where the topic content widget (currently labeled Browse Tickets) can filter any further down by category? 
  • We have the categories on the side, but if you click on those buttons, it takes you to another page, rather than filtering them on this page in that widget.
• Is there a way to make a favorites section on this page that only pulls from catalog items/tickets they have favorited?

[KPNow]

For the category filtering issue, out-of-the-box ServiceNow portal widgets (like the Topic Content widget) typically default to full-page navigation when clicking sidebar links, but you can definitely adjust this behavior. To keep users on the same page, you can either expand the widget's built-in "Filter by" dropdown settings through the Instance Options in Page Designer, or customize the sidebar widget's Client Controller. By having the sidebar emit a client-side event that broadcasts to the Topic Content widget rather than triggering a URL redirect, the page will dynamically filter the displayed items in place without reloading.

As for creating a Favorites section, that is completely doable and a great way to streamline user navigation! Since your catalog cards already display the heart icons for favoriting, those preferences are automatically linked to each user's profile. You can simply add ServiceNow's standard My Favorites widget (or a cloned version styled specifically to display favorited catalog items) into a new container row right on this page, giving users an instant, single-page view of all their saved tickets and items.

Hope this helps.

[MeganCox]

I'm not much of a coder, so I'm not sure exactly how to do that. 

I played around a little in the instance options, but I'm not sure which one of these might help with the filtering? 

And as far as the My Favorites widget, I tried that one. But since we have knowledge articles, applications, etc., I saw all of my favorites in there, rather than just the catalog items I've favorited. I didn't see anything in the instance options of that one that could help me fix that.