Join us on the 4th of December in Munich for an in-person workshop to see how ServiceNow’s AI Platform delivers real business transformation. You’ll discover first-hand how to bring intelligence to every corner of your business, and walk away with answers to the following questions:     Where are my opportunities to streamline existing processes?   Which processes can I digitise on the ServiceNow Platform?   How can I empower employees and customers through automation?   How can leverage AI & Generative AI capabilities?    We’re also excited to introduce ServiceNow’s AI Agents - autonomous digital workers that get people away from endless chatbot conversations and instead let them manage fleets of real AI agents that work seamlessly.    Our AI experts will be ready to answer any of your questions on how to automate specific processes and solve complex issues with intelligent automation.    To secure your spot, REGISTER HERE.    ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

This is where cutting-edge innovation meets authentic Bavarian tradition!   You can register now for the ServiceNow Innovation Day 2025.   Date: Thursday, 2 October 2025 Time: 1 pm – 4 pm CEST (Join us at Oktoberfest afterwards)  Location: ServiceNow, Levelingstraße 4, 81673 München, Deutschland   REGISTER HERE   And step into the world of Agentic AI and learn how intelligent workflows are already transforming customer and employee experiences across industries. We’ll show you how innovation can become a core strength of your organization - smart, scalable, and impactful!    Special: Be the first and get a first look at our brand-new ServiceNow Innovation Center in Munich.  This is where we showcase cutting-edge use cases and offer personalized experiences tailored to your business needs. And after an inspiring day - it’s time to celebrate!   Oktoberfest: Starting at 17:00, we warmly invite you to wrap up the day with us at the Löwenbräuzelt at Oktoberfest. Look forward to a great atmosphere, valuable conversations, and an authentic Bavarian experience. Traditional attire is not required but warmly welcomed 😉   The number of participants is limited - secure your spot and register today! We’re very much looking forward to spending this special day with you. ... View more

Dear SNUG Community, On October 14, we will host a free 30-minute webinar on exploring the most significant Strategic Portfolio Management (SPM) updates in the Zurich Release.   We welcome professionals involved in Project & Portfolio Management, IT & Business decisions, ServiceNow Admins & Users and everyone interested in the latest release.   Join us on October 14, 10:30–11:00 am (GMT+2) and discover in a live demo how to: Deliver value faster by aligning strategy with execution through stronger agile tools. Empower seamless collaboration across teams with Collaborative Work Management (#CWM) features. Save time and increase efficiency by streamlining Project and Resource management. Boost team productivity with an enhanced Project Workspace. Maximize resource utilization with improved Resource Management. Speaker: Attila Beregvári, SPM Solution Architect at Capture ServiceNow Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/c3f28315-5f0f-4e65-8b6a-6dda2829df2a@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb    We hope to see you at the webinar. ... View more