How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?

Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...

Hello Community,In https://www.servicenow.com/docs/de-DE/bundle/xanadu-servicenow-platform/page/product/knowledge-management/task/retire-versioned-article.html, an article should no longer be found or displayed until the retiring request has been app...

Hello,I want to give a 5-star rating on a poll, the same way knowledge articles are rated. When starting the survey, the 5 stars are not filled. The higher the rating, the more filled-in stars are displayed.Example: a click on the middle (3rd) star m...