Saint John and Halifax, we're coming to a neighbourhood near you!   Join fellow ServiceNow customers for a full day of peer-led learning, live demos, and hands-on workshops. Whether you're just getting started or deep into your ServiceNow journey, these events are designed to help you get more from the platform.   Choose your city: 📍 Saint John, NB | Tuesday, May 26 Delta Hotels Saint John | 8:30 AM – 4:00 PM  REGISTER FOR SAINT JOHN 📍 Halifax, NS | Thursday, May 28 Halifax Marriott Harbourfront Hotel | 8:30 AM – 4:00 PM  REGISTER FOR HALIFAX   What to expect: → Hands-on morning workshop: Reduce costs and mitigate risk with Hardware, Software, and Enterprise Asset Management → Customer-led presentations sharing real-world outcomes → Intro to Employee Works — streamlining the employee experience → From reactive to autonomous: transforming IT operations → Knowledge 26 recap — everything you need to know → Networking and happy hour   Attend the morning workshop, the afternoon SNUG, or stay for both. It's complimentary.   The best sessions at any SNUG are the ones where a customer says "here's what we tried, here's what broke, and here's what we'd do differently."  We're looking for presenters for both SNUGs, and the format is entirely up to you: a five-minute tip, a fireside chat, a full demo, a lessons-learned story — whatever feels right. If you've ever walked away from a peer session thinking "I could do that," this is your sign. Reach out to brandie.sabados@servicenow.com or your account manager and we'll make it easy.   We look forward to seeing you there! ... View more

Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action and discover how leading organizations are putting AI to work across the enterprise.  Here's what's in store:  Solution-level sessions across Autonomous IT, CRM, Business Operations, Data & Analytics, and Risk & Security  360 Exchanges – collaborative problem-solving with ServiceNow experts and your peers  Networking opportunities to connect with innovators and practitioners in the Montréal Area   Ready for hands-on learning? Join us for Learning Labs on March 17, the day prior to the Summit – full-day workshops led by ServiceNow experts. Limited spots available for those ready to level up their technical skills.    Get ready to exchange ideas, learn something new, and see how AI delivers real business value. We'll see you in Montreal!    Click here to register   In Person ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more