Don't miss this first webinar of our webinar series for Government!   Abstract: As citizen and internal service demands grow in complexity, federal departments are moving beyond traditional ITSM to reimagine workflows across programs, benefits, and operations. This session explores how ServiceNow Customer Service Management (CSM) enables end-to-end digital service delivery that spans channels, teams, and legacy systems. Discover how departments are breaking silos, improving transparency, and resolving cases faster — with CSM as the backbone for outcome-driven workflows. Ideal for teams managing large-scale public interactions, internal services, or multi-channel operations.   DON'T MISS IT, REGISTER NOW! ... View more

⛵️ Halifax SNUG is back on deck!⛵️ After a few years on pause, the Halifax ServiceNow User Group successfully set sail again today JUNE 4TH at the Halifax Convention Center! A full day of learning, sharing, and connecting with peers — led by our amazing SNUG Leader & Ambassador Victor Zhu (Nova Scotia Power). 📅 The packed agenda included: • Cybersecurity resilience workshop with Klaudius Malinowski & Sameer Azis • HR Service Delivery insights from Avinash Chandrapati • Customer Journey Panel with PAMT-WSP & Nova Scotia Power • Customer success stories from Butterfield Bank (PAMT) and New Brunswick Power • Knowledge25 key takeaways • And of course, great networking & happy hour! 🙌 Huge thanks to our sponsor PAMT and to everyone who made this community event a success!  #ServiceNow #SNUG #HalifaxSNUG #Community #Collaboration #Learning #Networking #Knowledge25 ... View more

🚨 Calling all ServiceNow users in Halifax! 🚨 Join us at the upcoming ServiceNow User Group workshop. 🚨 We’ve got a power-packed agenda including real-world success stories WSP, Nova Scotia Power, Butterfield Bank and New Brunswick Power, best practices with PAMT, hot-off-the-press updates from ServiceNow, and of course, networking with your local peers!   👉 PLUS: Don’t miss the  pre-SNUG workshop and hands on lab – Building Blocks to Resilience Against Cyber Threats. Our experts will share valuable insights and best practices towards building and maturing your cybersecurity programs and guide you through hands-on exercises allowing you to gain firsthand experience on how to resolve threats and security incidents faster, improve analyst efficiency, and reduce cyber risk exposure.   📅 Don’t wait—register now!      ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

Hello SNUG Members!   I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.   Many of you asked for copies of the presentations. CLICK HERE to see the following presentations: Now Assist Workshop Automating Workers Comp with Service Catalog- Memorial Healthcare System  RFID Live Asset Tracking - NFL  Successful AI: Quality Data and Confident Actions – Tanium and AHEAD Gaining Value Through Service Mapping - Erie Insurance  Virtual Agent - Anywhere Real Estate    In addition, you can find all Now Assist Materials HERE. The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.   THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.   For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.   Wishing you a safe happy holiday season!   Tracy O’Brien SNUG Program- ServiceNow ... View more