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Published on by
Lisa Latour
Lisa Latour
There’s a renewed focus in HR shared services on how work gets done, but more importantly how freshly minted technologies in SaaS and HR applications are reshaping the experiences HR delivers to the workforce. Ever since consumer-apps like Uber have become ubiquitous, consumers are wanting the same experience at work – yet first-generation HR Shared Services systems that were originally focused on efficiency only, fall short of delivering that.
This webinar will feature insights collected from research conducted by HR Shared Services Institute (HRSSI) and Aon’s HR Effectiveness practice on current practices and the next phase of Shared Services’ role in providing that seamless, consumer-grade, truly digital workforce experience. In attending this webinar, you will gain insight into:
- the new digital middle man and the rising role of HR shared services
- how automation and technology is not just for customers, but for employees too
- the differentiated value of technologies like mobile, AI, bots to drive the next phase of HR service delivery
Beyond citing research findings, presenters from HRSSI, Aon and ServiceNow will provide valuable thought leadership to enhance the data’s meaning. Thus, as participating organizations contemplate their digital futures, this webinar will give them ideas and inspiration as well as factual information. Most important, as a result of this webinar participants will be better equipped to articulate and achieve business value from their investments in the digital employee experience.
Thursday, October 25, 2018 11:00 am
Eastern Daylight Time (New York, GMT-04:00)
Speaker Bios
Jim Scully is the president of the HR Shared Services Institute, an organization he founded in 2008 to serve the HR shared services field through research, consulting and collaboration services. Jim's experience spans nearly 25 years and includes both practitioner and consulting positions at such organizations as Georgia-Pacific Corporation, Hewitt Consulting and Deloitte. To support of the Institute's research activities, Jim also founded the HR Shared Services Network on LinkedIn, which with over 12,000 active members is the largest social network especially dedicated to the HR service delivery profession.
Matt Rose is a director in Aon’s HR Effectiveness practice. He has over two decades of experience in HR service delivery, customer care, and benefits delivery working with some of Aon’s largest and most complex client engagements. His expertise and background are in Human Capital Strategy and HR Transformation, HR Shared Services Design, Implementation, and Ongoing Operations; HR Technology Strategy; HR Process Design; and Program and Project Management. He recently co-authored a recent research study titled, “Driving a Customer-Centric Employee Experience Through HR Shared Services,” which details findings from a survey of over 80 global organizations on how they are evolving their HR shared services functions. He is based in Atlanta, Georgia.
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Start:
Thu, Oct 25, 2018 03:00 AM PDT
End:
Thu, Oct 25, 2018 04:00 AM PDT
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