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9/18 Ask the experts - HR Service Delivery: Virtual Agent - Natural Language Understanding (NLU)

Published on by Lisa Latour

Are you a ServiceNow customer looking to resolve common requests, increase customer satisfaction, and keep agents focused on what matters? Are you looking to take advantage of the new features and functionality available in our New York release?

If yes, then don’t miss this session! We will be discussing how you can leverage Natural Language Understanding with the Virtual Agent to provide your employees instant answers through 24/7 automated support.

Don’t miss the chance to interact with Product Management and learn how to make work life as great real life!

Date: Wednesday, September 18, 2019
Time: 9:00AM PT/ Noon ET

Looking for a Calendar reminder? [Click here] for an ICS file to download.

Join us to watch the presentation and post your questions
(Live video will be embedded below)

Or Join the Zoom > https://servicenow.zoom.us/j/790924963

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Join the Zoom
https://servicenow.zoom.us/j/790924963

FEATURED SPEAKERS

Michael Sheridan is a Product Manager at ServiceNow responsible for HRSD Implementation Success and Partner Enablement within the HR product. In his role, he helps customers and partners alike with good practices for the HR product. Michael has more than sixteen years of experience in application development, 7 of them in the HR Technology industry.

Marcelle Goodsell is a Product Manager at ServiceNow responsible for the growth and adoption of the HR Product. In her role, she helps customers optimize their use of the HR product through maturity assessments, early adoption, and roadmap workshops. As an advisor between ServiceNow's global customer base and product development, she facilitates dynamic insights into the future design of the HR product.