Webinar: Campbell Soup, Building a Sustainable HR Shared Services Program

Published on by LisaLatour

Available on Demand.. Original live date 2/23/17

(1 hour)

Join Kaitlin Arcamone and Mark Grimmelikhuijsen from the Campbell Soup Company as they detail how they transformed their HR operating model—moving from costly, high-touch services to a self-service system for employee engagement. Gain insights into how they created an effective framework to operationalize the new model and the lessons they learned along the way. Ms. Arcamone and Mr. Grimmelikhuijsen will also share how they expanded these HR capabilities across multiple functions within Campbell Soup's shared services organization.

Panelist(s) Info:

Katilin Arcamone, myHR Services Americas Manager, Campbell Soup Company

Mark Grimmelikhuijsen, Senior Manager, Service and Business Transformation, Campbell Soup Company

Jeffrey Gore, Director, HR Product Management, ServiceNow

Topics covered during the session include:

Campbell Soup's HR Shared Services transformation vision
Critical capabilities for HR service delivery
From vision to reality: Campbell Soup's shared services playbook
How Campbell Soup expanded the delivery of shared services—across IT, finance, facilities, security, procurement, marketing, and sales

Speaker Bios:

Mark Grimmelikhuijsen oversees the Service and Portfolio Management program across Campbell Soup's Integrated Global Services. Mr. Grimmelikhuijsen is focused on transforming business processes and services across multiple functional areas. He also spearheads the adoption of effective governance and management frameworks as well as enabling technologies that help transform services and the way people work at Campbell Soup. Previously, he led the IT Service Management transformation initiative that helped elevate IT's position from a technology provider to being perceived as a value-added service provider. Mr. Grimmelikhuijsen has been with Campbell Soup for 13 years and has led various initiatives related to IT Service Management, Business Process Optimization, Project and Portfolio Management, and IT Security—in the U.S. as well as in Europe.

Kaitlin Arcamone is the manager of the Campbell Soup HR contact center that supports employees and managers in the U.S., Canada, and Mexico. Over the past four years, Ms. Arcamone has helped formulate, execute and refine the strategy that is helping Campbell Soup transform HR and change the way they support the business. She is currently focused on continuously improving the HR services they deliver to their customers.