Software Entitlements can be a bit time consuming if you try to do it manually. As you work more with Software Asset Management in ServiceNow, you will likely configure Workflow to create entitlements automatically as part of the software request and fulfillment process, but how do you handle all the existing entitlements in your environment that need to be entered into the system?
The quick answer is Import Sets. I've seen some posts by some in the community who have struggled with this a little, so I've put together a quick video (about 12 minutes long) that covers how to do this. I recommend clicking the YouTube link in the corner to view this video in a larger, more reasonable size:
