Introduction ServiceNow Access Control Lists (ACLs) are the primary server-side security mechanism for controlling who can access ServiceNow data and functionality. A scalable ACL architecture should ...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and governance capabilities ...
Your IT Operations Team Shouldn't Be Drowning in Manual Work IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too...
The goal is not to eliminate customization. The goal is to make every platform change earn its place. Most ServiceNow customization debates start with the wrong question: Should we configure it or cus...
Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you contribute to the ServiceNow Community and enjoy sharing your experiences, this program is for you! You could be named ServiceNow Risi...
Mumbai, the energy was real! With ServiceNow World Forum making its debut in India, Mumbai was the place to be! But beyond the sessions and innovations, what made the experience special was seeing so ...
OverviewNext Experience provider notifications have been available since the Utah release, yet many admins still don't know how to use them. This article explains how they work through a real-life exa...
Introduction ServiceNow Access Control Lists (ACLs) are the primary server-side security mechanism for controlling who can access ServiceNow data and functionality. A scalable ACL architecture should ...
ServiceNow Events: Call for Speakers is now open! For Knowledge, World Forum, and Summit events in 2027 ⏳ Deadline: October 30, 2026 Tell your story. Take the stage. We're opening a single Call fo...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, On November 1st, 2016, I started my ServiceNow journey. I knew almost nothing about ServiceNow other than its n...
Meet our 2026-27 ServiceNow University Campus Leaders Each year, students from our Campus Leaders program take on the task of bringing ServiceNow skills to their own campuses. This year's class of Cam...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and governance capabilities ...
Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: “Which use case do we actually start with?” How do you actually decide?Every AI Agent conversation I'v...
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation, Dynamic Identification...
Most ServiceNow organisations are good at measuring delivery. They track releases completed, stories delivered, projects implemented, and business outcomes achieved. These metrics help demonstrate pro...
As architects become more senior, it is natural for their responsibilities to shift away from hands-on development. They spend more time on strategy, governance, stakeholder engagement, and solution d...
One of the interesting aspects of architecture is that success often goes unnoticed. When architecture is working well, users rarely think about it. Integrations function reliably, upgrades proceed sm...
Architects are often introduced after a project has already been sold, funded, and approved. By that stage, major assumptions may already have been made regarding scope, complexity, timelines, and del...
Enterprise Service Management is often introduced as an extension of ServiceNow capabilities beyond IT. HR, finance, facilities, legal, and other functions begin adopting common service delivery pract...
When organisations discuss data quality, the conversation often centres around validation rules, mandatory fields, workflows, and governance controls. While these mechanisms are important, they rarely...
Most ServiceNow roadmaps focus on growth. Organisations plan new capabilities, new modules, new automations, and new user experiences. Roadmaps are typically filled with initiatives designed to increa...
Architecture reviews often focus heavily on technical risks. Teams discuss performance, integrations, security vulnerabilities, scalability concerns, and upgrade impacts. While these are important con...
Reusability is frequently promoted as a best practice in architecture. The logic seems obvious: build something once and use it many times. In theory, this reduces effort, improves consistency, and ac...
Governance often has a poor reputation within transformation programmes. Delivery teams frequently view governance as a collection of meetings, approval checkpoints, and documentation requirements tha...
Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more business domains (ITSM, ITOM, ...
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Stop guessing which process gets your first AI Age...
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Configure or Customize? You're Asking the Wrong Qu...
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An Update on Recently Archived Community Content
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Calling all Servicenow Developers! How can we impr...
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One Place to Run Your Certificates. Zero Guesswork...
