Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Indiana Community!   We loved having you at the Indiana SNUG and appreciate the time you spent connecting and learning with us. Your participation makes these events so valuable!   To keep the conversation going, here are two fun questions for you: What’s your favorite Indiana tradition? What’s been the most exciting part of your ServiceNow journey so far? We’d also love your feedback! Please take a moment to complete our survey so we can make next year’s SNUG even better.   Thanks again for being part of the community—we can’t wait to see you next time! ... View more

Hello SNUG Members!   We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis!   This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The agenda is in development, so check back for more details. We will have a pre-SNUG workshop to start our day as well, our topic is TBC.   ***We are also looking for customer speakers, if you would like to speak, please reach out to Melissa.Romolton@servicenow.com***   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.     Join us at the SNUG to:  · Get valuable tips and learn best practices   · Hear important updates from ServiceNow    · Network and collaborate with your peers     You will have the opportunity to network with your peers during breaks, lunch, and afternoon networking. Get ready to leave energized to make work, work better! Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

  Hello SNUG Members!   We are just two weeks away from our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis!   This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The current agenda is below but still in development.   ***We are still looking for customer speakers, if you would like to speak, please reach out to Melissa.Romolton@servicenow.com***   Agenda: * subject to changes *   9:00am - 9:30am       Workshop Registration Check In & Breakfast 9:30am – 11:30am     Optional Workshop - Put AI to work(shop) for Service Ops 12:00pm – 12:30pm   General SNUG Registration + Networking + Lunch 12:30pm – 12:45pm   Welcome Address + Agenda Review 12:45pm – 1:15pm     Customer Presentation: TBD (Looking for Presenter) 1:15pm – 1:45pm       What’s New in ServiceNow Zurich Release | ServiceNow  1:45pm – 2:00pm       Networking Break 2:00pm – 2:30pm       CMDB Governance | CRI Advantage 2:30pm – 3:00pm       Customer Presentation: TBD (Looking for Presenter) 3:00pm – 4:00pm       Networking Reception     You will have the opportunity to network with your peers during breaks, lunch, and afternoon networking. Get ready to leave energized to make work, work better!  Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more