User Activity

Resetting Knowledge article usage count

01-31-2025
Hello. The process owner of Knowledge is trying to reset the usage count to 0 for all of our KB article. We were provided a knowledge article and followed the steps but we were unsuccessful.  Would someone please share the steps needed to complete th...

New ServiceNow Admin Role

08-22-2024
Hello all. I am new to taking on an active Admin role for ServiceNow, and I want to make sure that I have thought of everything and looking for a little bit of help.I have several requests that are stuck in an open status.I would like to do a mass cl...