How can I enable users without the ITIL role to view and edit Catalog Tasks within my Custom application?
I've extended the sc_req_item table and created a custom table, along with catalog items and a custom workflow. Within this workflow, I've assigned catalog tasks for each state. However, when users try to work on these tasks, they encounter issues as certain fields such as Assigned to, Short Description, and Description are read-only.
Despite creating read and write (*) ACLs on the sc_task table and adding my application role to it, the fields remain non-editable. Please see the attached screenshot for reference.
Could you please provide guidance on how to resolve this issue?
