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Interest Groups

Join others in your industry and similar roles to learn more about the impact of successfully automa...

942 Posts

ServiceNow User Groups SNUGS

The ServiceNow User Group (SNUG) Program provides an interactive forum both on-line and in person fo...

10324 Posts

CWF SC Community

*Internal only* Technical Solutioning knowledge collaboration. Crowd sourcing CWF technical knowledg...

470 Posts

Amazon Connect

ServiceNow Voice with Amazon Connect combines the power of ServiceNow’s automated workflows with the...

37 Posts

DT Developer Community

A dedicated virtual space where ServiceNow-DT developers collaboratively discuss, share knowledge, a...

387 Posts

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Featured Our New Podcast- The Honor Roll!

We are pumped to present to you the first episode of our new podcast, The Honor Roll!    On the 15th of each month, we will bring you bite-sized, 20-minute inspiring stories from our Community members who have worked their way to achieving their care...

  • blog

Featured AI Learning Days session recordings

  The wait is over! Find links to recordings from our first-ever AI Learning Days event below!    Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

  • Article
  • ai
  • ai learning days
  • ServiceNow University

Featured Start a chapter in your city!

Looking to build connections and bring your community together? Apply to become a Meetup Organizer by filling out our interest form!

  • Question

Not able to access ServiceNow Store

Hello, I'm trying to download the Splunk add on which is "free" but I keep getting this error. I'm doing it with my "Developers" ID. Any recommendations? Thanks !  

  • Question

Accessibility infromation for software

We are looking to build out our software catalog and our software request checklist within ServiceNow. We want to add the accessibility information about the software we own into the catalog. This information can include what settings the software is...

  • Question
  • a11y
  • accessibility
  • SAM
  • Software Asset Management

Confusing layout in Now Learning

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is ...

  • Question

What is the current status of ServiceNow adoption across Africa (beyond South Africa)?

Hello everyone.I would like to gather insights on the current adoption of ServiceNow across the African continent. From what I see in the market, South Africa appears to be the most mature ecosystem, but I would like to understand the broader picture...

  • Question
  • Africa Market
  • CSM
  • ESM
  • Francophone region
  • ITSM
  • ServiceNow Adoption

Understanding Connection & Credential Alias

Before I get into the magic of Connection & Credential Alias, let me talk a bit about (what I call) the legacy equivalent. Way back in 2014, I was tasked with building an outbound integration with a SOAP endpoint. So I created a SOAP Message and SOAP...

  • blog
  • Credentials
  • Integration hub
  • Integrations
  • REST
  • SOAP

Client Script Best Practices

In my previous post on Coding Best Practices, we reviewed some Best Practice tips for scripting in general. The ServiceNow platform allows Administrators to enhance the standard functionality by adding scripting to various system components. These co...

  • blog

A comunidade ServiceNow em Portugal

Olá Malta!O meou nome é Kamil e queria encontrar alguns pares quem trabalham com esta plataforma.Partilhamos conhecimento, desafios e conquistas. Colaborarmos e mostrarmos a força da nossa comunidade.  Tens algum fu-ck up, lesson learned ou alguma ou...

  • Question
  • Portugal
  • ServiceNow

REGISTER TODAY: 2025 Memphis SNUG

Hello SNUG Members!   We're excited to be hosting the in-person Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus.   Enhancing and accelerating your success with ServiceNow is the fo...

  • Event
  • In Person
  • Meetup
  • workshop

AIMAC: Raising the Bar for Accessible AI

  As generative AI becomes more deeply embedded in the way we design, build, and experience technology, the industry is facing an important question: Can we trust AI models to produce accessible content by default? For too long, accessibility was tre...

  • blog

Resolved! Hello-I'm new here. Let's connect!

Good afternoon, I just wanted to introduce myself in this community and make connections! I live in Yorktown, VA and I think this may be the closest SNUG community for where I'm located. I'm a new student in the Skillsbridge RiseUp cohort that began ...

  • Question

New Memeber introduction: Michael Schwartz

Good afternoon all, I am a current RiseUp cohort and live in Fredericksburg, VA. Wanted to introduce myself and find out the best way to meet the Richmond group. If you are interested in hitting me up on LinkedIn: www.linkedin.com/in/sme4hire. I am h...

  • Question

Re: New SNUG Format 2026

Thank you so much to those who answered the survey. We really appreciated the kind words and understanding while we explore the best method to move forward.   It looks like Networking and hearing what's new at ServiceNow are the top priorities for at...

  • blog
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