Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

We have updated our agenda for the upcoming Iowa SNUG! Please see below and make sure that you're registered to attend here.   •09:00 am Optional Hands-On Lab Workshop: Check-in and Breakfast   •09:30 am Optional Hands-On Lab: Accelerate Business Automation with ServiceNow+AI presented by Andy Rosenberg •11:15 am SNUG registration, lunch and networking   •12:15 pm Welcome & Agenda Review: John Hammond   •12:30 pm ServiceNow Presentation: Zurich Release Overview (Presenter: Andy Rosenberger) •01:00 pm Partner Presentation: Navigating ServiceNow A.I.: From Readiness to Value Realization presented by AHEAD •01:30 pm Break  •02:00 pm Customer Presentation: ServiceNow Impact and Now Assist with Avalara •02:30 pm Customer Presentation: ITSM Maturity Assessment with Corteva •03:00 pm Closing Remarks and Wrap Up    •03:15-4:30 pm Happy Hour and Networking    Please reach out to heather.strukus@servicenow.com if you have questions.  ... View more

Don’t miss the chance to interact with ServiceNow customers and experts at the Iowa SNUG and Optional Pre-SNUG Workshop on Thursday, October 2, 2025.    Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG meetings are designed to help you on your journey.   Register to attend the upcoming ServiceNow SNUG meeting in Des Moines, Iowa, where you will: Get valuable tips and learn best practices Hear important updates from ServiceNow Network and collaborate with your peers In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Workshop. The workshop begins at 9:30 a.m.   This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work. Space is limited, so register to attend today!   Please reach out to heather.strukus@servicenow.com if you have any questions.  ... View more

Hello SNUG Members!   We are excited to be planning the next Iowa SNUG on October 2nd and are looking for customers who want to: · Present: SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation!   Please reach out to heather.strukus@servicenow.com if you are interested in presenting or participating as a SNUG Leader.     ... View more