Dear SNUG Community, On June 17, we will host a free 30-minute webinar on optimizing your IT asset lifecycle with ServiceNow ITAM. We welcome professionals involved in IT operations, strategy, and service management who are responsible for managing IT assets, ensuring compliance, and optimizing costs.   Join us between 10:30 and 11:00 a.m. to: Discover how ServiceNow ITAM can give you control over every stage of the asset lifecycle. Learn practical strategies to optimize asset performance and ensure secure, compliant asset management. See how ServiceNow ITAM supports strategic planning by integrating with Strategic Portfolio Management, Enterprise Architecture, and IT Operations Management. Speaker: Andras Cseke, ServiceNow Certified ITSM/ITAM Consultant at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now at: https://events.teams.microsoft.com/event/c6fc4ea0-c5a2-4f80-b252-e05439c130ba@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

The Ireland SNUG meet-up is taking place in Dublin on Thursday 12th December from 1-6pm (including lunch from 1pm). Attending will provide the opportunity to connect with and hear from fellow users and ServiceNow topic experts.   Please note this meet-up is for user organisations only, so sorry we cannot accept contacts from partner organisations or consultants looking to improve their knowledge/skills.   View agenda and register now to secure your place. ... View more

The UK & Ireland CMDB SIG virtual meet-ups are running again, and the next will be on 28 th Feb from 09.30am – 12.30pm.   Please register here if you would like to attend and joining details will be sent to you.   This year, sessions will be led by Mike Insley (from Eviden) and be an open discussion for users to listen & share. If you have a CMDB related topic you’d like to raise, please simply submit in your registration.   Hope to see you there! ... View more

Many thanks to all those that attended the UK & Ireland  CMDB SIG virtual meeting on December 5 th , hosted (for the last time) by Steve Skinner.   The theme of the meeting was: ‘The Benefits of having a CMDB’. Attached to this post is the presentation from the meeting; also there is a recording of the meeting on YouTube here. Please note that the presentation has a slide with links to material from all previous SIG meetings.   The next SIG virtual meeting will be in 2024, dates will be announced here on the Community once they are agreed. Mike Insley of Eviden has kindly agreed to take over leadership of the group.   Steve has asked me to thank all those who have participated in the SIG meetings over the last 3 years and hopes that you will continue to enjoy joining in with Mike in the coming year. ... View more