Live Webinar on April 14: Designing a Connected CRM

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Dear SNUG Community,

On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows. 

We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.

Join us on April 14, 10:00–10:45 am to discover in a live demo how:

• A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows.

• CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails.
• SOM manages order capture and decomposition.
• Field work is dispatched from the same record of truth using contracts and entitlements.

Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group
Language: English

Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants.
Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-922...

We hope to see you at the webinar.