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Published on by
Ieshia Lilly
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ServiceNow has made several changes to how incidents integrate with CSDM that Service Management process owners need to be aware of. Ensuring first line agents capture and record incidents so that they align with CSDM will reduce data entry time and maximize the capabilities of ServiceNow platform. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services.
About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
Event has ended
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Start:
Thu, Feb 29, 2024 08:00 AM PST
End:
Thu, Feb 29, 2024 09:00 AM PST
