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Published on by
Lolita Honkpo
| Updated on
| Updated on
Welcome to the January 2026 edition of the ITOM Academy!
In this session, you will learn how to determine the best method for the service you need to map. Once you chosen the optimal method for your service, you learn how to quickly execute and operationalize the map. Ultimately, driving value across Technology Workflows, be it Incident Management, Change, AIOps, etc. During the session, you'll be able to ask our experts questions and participate in the live Q&A.
Agenda:
- Why do service maps matter?
- Overview of the different Service Mapping methods
- Planning and execution best practices
- Deep Dive How to Demo
- Live Q&A
Target teams: Discovery Admin, Service Mapping Admin, ServiceNow Admin, ServiceNow Owners, ServiceNow System Admins, CMDB admins, Enterprise Architect, Portfolio Manager, CIO, CISO
Questions for the presenters?
We do our best to allot time for Q&A at the end of the webinar; however, if you have questions before the webinar, please pose them below as comments for our product experts to assist you.
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!
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Will you be attending?
Starts:
Tue, Jan 20, 2026 09:00 AM PST
Ends:
Tue, Jan 20, 2026 10:00 AM PST