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on 04-01-2026 08:22 AM - edited 2 weeks ago
A big thank you to everyone who registered and came to our Change Management and release 'Open Office Hours' - where we address adoption issues and hold an open Q&A related to modern change.
Attached are the Modern Change decks for reference, along with the implementation readiness checklist designed to help existing clients identify gaps in their current change and release journey.
June Open Office Hours
Thank you to all who attended. Please find our presentation deck for Modern Change and AI Agents. If you have any further questions please post a comment on the thread for a response. The documents are attached - FAQs and the June presentation deck.
May Open Office Hours
Thank you to all who attended. Please find our presentation deck for Modern Change and Agentic AI workflows. If you have any further questions please post a comment on the thread for a response.
Presentation Deck (attached - Change Management Office Hours - April)
Link - Demo for ITSM Change Management Agentic Workflows
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April Open Office Hours
Thank you to all who attended. Please find our presentation deck, links to Knowledge 26 and if you have any further questions please post a comment on the thread for a response.
Presentation Deck (attached - Change Management Office Hours - April)
Knowledge 26 - ITSM related Sessions
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Note: all new clients should refer to the overall ITSM 'Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps' for their way ahead
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In the Australia release, I see the templates associated to the change models. I also can see the fields on that change template table for user, group, role, criteria, and show in template bar. However, none of those fields are on the template form. Are they legacy fields are are we expected to customize the change templates on the models to work for each of those scenarios?
