Modern Change Management - Implementation Office Hours - Best Practices & Challenges

[JuliaAllenSN]

A big thank you to everyone who registered and came to our Change Management and release 'Implementation Open Office Hours' - where we addressed adoption issues and had an open Q&A related to modern change. 

Attached are the Modern Change deck for reference, along with the implementation readiness checklist designed to help existing clients identify gaps in their current change and release journey.

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Note: all new clients should refer to the overall ITSM 'Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps' for their way ahead