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on
07-14-2023
02:02 PM
- edited on
02-14-2025
08:05 AM
by
Steph Morillo
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.
The following courses are recommended for customers that have purchased ITSM:
- Start with our free Welcome to ServiceNow course to learn the platform basics. If you want a deep dive into using the Now Platform®, ServiceNow Administration Fundamentals provides the fundamentals of administering ServiceNow.
- Get Started with Now Create (On-Demand)
- IT Service Management (ITSM) Fundamentals On Demand (Tokyo) (On-Demand)
- IT Service Management (ITSM) Fundamentals (Instructor-Led)
- IT Service Management (ITSM) Implementation (On-Demand)
- IT Service Management (ITSM) Implementation (Instructor-Led)
- Additional Recommended Courses for IT Service Management (ITSM) Implementers (Learning Path)
ITSM Standard & Critical Applications Trainings:
Incident Management
- Incident Management: Next Experience (On-Demand)
- Major Incident Management Fundamentals (On-Demand)
- Major Incident Management Implementation (On-Demand)
Problem Management
- Problem Management: Next Experience (On-Demand)
Request Management
- Request Management: Next Experience (On-Demand)
- Catalog Builder Fundamentals (On-Demand)
Employee Center
- Employee Center Essentials (Tokyo) (On-Demand)
Knowledge Management
- Knowledge Management (KM) Fundamentals (On-Demand)
- Knowledge Management (KM) Implementation (On-Demand)
Common Service Data Model
- Common Service Data Model (CSDM) Fundamentals (On-Demand)
Configuration Management Database
- Configuration Management Database (CMDB) Fundamentals (Instructor-Led)
- Configuration Management Database (CMDB) Fundamentals (Learning Path)
Service Operations Workspace
Recommended ITSM Enterprise
- Process Optimization Essentials (On-Demand)
- Workforce Optimization Essentials (On-Demand)
Additional Now Platform Recommended Courses & Resources
- Get Started with the Now Platform (Next Experience) (On-Demand)
- Get Started with the Now Platform Simulator (UI16) (On-Demand)
- Get Started with the Now Platform (Classic UI) (On-Demand)
For a full list of training courses and professional certifications, visit Now Learning.
Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.
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Thank you! this article is helpful.
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Thank you. All the resource are so valuable
Regards
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It gives you a solid foundation in agile frameworks, which is helpful in IT service management. It’s also pretty hands-on, which is always lovely. If you're diving into ITSM, the Leading SAFe Course is a great start. You'll learn how to scale agile practices across teams, making managing IT services smoother. Plus, the course touches on leadership, which is a big plus if you aim to advance in your role. It’s not just theory either – there’s plenty of practical stuff you can apply right away.